Client Advisor Mandarin Speaker Part-Time (32 hrs) F/M – London Selfridges

Moncler; Warrington; On-site; GBP 20,000 - 30,000; Part time

Job summary

Moncler is seeking a part-time (32 hours) Mandarin-speaking Client Advisor to join our team at London Selfridges. You will provide exceptional client service, ensuring a unique experience that fosters long-lasting relationships with clients.

The ideal candidate will have previous sales experience, a passion for luxury fashion, and fluency in Mandarin and English. Join a diverse and inclusive team at Moncler that celebrates individuality.

Qualifications

• Previous experience in sales roles, especially in luxury fashion is a plus.
• Digitally aware and open to new ways of working.
• Willingness to evolve in the organisation.

Responsibilities

• Provides excellent client service throughout the selling ceremony.
• Ensures a unique client experience and long-lasting relationships.
• Achieves excellent selling performances and results.
• Implements and maintains company's visual standards.
• Actively cooperates during stock management activities.

Skills

Fluency in Mandarin and English

Strong communication skills

Passion for retail and luxury fashion

Understanding of the luxury sector

Job description

Overview

MONCLER is looking for a part-time (32 hours) Mandarin-speaking Client Advisor to join our team at London Selfridges.

Our Client Advisors, with impeccable presentation and a natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long‑lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Responsibilities And Tasks

• Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customers’ needs, providing support while trying the products on, cross‑selling, orienting customers to other departments if necessary.
• Ensures a unique client experience, creating a long‑lasting relationship, taking care of all phases of the selling ceremony, after‑sales and clienteling activities, providing a warm and welcoming environment.
• Achieves excellent selling performances and results.
• Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management.
• Actively cooperates during preparation and execution of inventories, product replenishment and stock activities.
• Ensures that company policies, procedures and standards are adhered to at all times.
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Qualifications

• Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus.
• Passion for retail, client service and luxury fashion.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills.
• Willingness to evolve in the organisation.
• Fluency & sophistication in Mandarin and English, another language is a plus.
• Digitally aware and open to new ways of working.
• Ability to work in a fast‑paced, changing environment.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.