Luxury Client Advisor - Part-Time - Heathrow

Moncler; Hounslow; On-site; GBP 12,000 - 16,000; Part time

Job summary

MONCLER is seeking a part-time Client Advisor for Heathrow Airport. You will guide each client through MONCLER values and heritage, building a profitable, long-lasting relationship while delivering an exceptional shopping experience.

In this role you will greet customers, understand needs, assist with fittings, cross-sell, and coordinate with the team to achieve individual and store targets. A polished presence and English fluency are essential.

Qualifications

• Previous experience in sales roles, preferably in fashion luxury retail.
• Passion for retail, client experience and luxury fashion.
• Excellent understanding of the luxury sector, product sensitivity and styling.
• Strong communication skills.
• Willingness to evolve within the organisation.
• Fluency in English; other languages a plus.
• Digitally aware and open to new ways of working.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Provides the best service across all selling ceremony phases: greeting, needs analysis, product fitting, cross-selling, and guidance to other departments.
• Creates a unique client experience and long-lasting relationships through clienteling and warm hospitality.
• Targets and contributes to both individual and team selling results.
• Implements and maintains MONCLER's visual standards in-store with the VM team and stock management.
• Supports inventories, replenishment, and stock activities.
• Follows company policies, procedures, and standards.
• Works with the team energetically and reliably to drive results.

Skills

Sales experience

Luxury retail

Excellent communication

English fluency

Adaptability

Digital savviness

Team collaboration

Job description

MONCLER is seeking a part-time Client Advisor for Heathrow Airport. You will guide each client through MONCLER values and heritage, building a profitable, long-lasting relationship while delivering an exceptional shopping experience.

In this role you will greet customers, understand needs, assist with fittings, cross-sell, and coordinate with the team to achieve individual and store targets. A polished presence and English fluency are essential.