Part time Call Centre Agent

JAM Recruitment Ltd; Daventry; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Part-time hours

Full training

Supportive team environment

Daventry location

Job summary

Pertemps Daventry is recruiting a friendly part-time Call Centre Agent in Daventry to handle incoming calls, provide accurate information, and log customer details.

Shifts are Wednesday and Thursday 9:00am–3:00pm with full training and a supportive team environment; prior contact centre experience is helpful, but commitment to service excellence is essential.

Qualifications

• Excellent verbal communication skills.
• Professional telephone manner.
• Customer service experience is desirable.
• Good listening and problem-solving abilities.
• Reliable and organized with attention to detail.

Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Provide accurate information to customer enquiries.
• Record customer information and update records accurately.
• Handle customer requests, questions and complaints calmly and efficiently.
• Make outbound calls when required.
• Maintain confidentiality of customer information.

Skills

Verbal communication

Telephone manner

Customer service

Attention to detail

Team player

Tools

Basic computer skills

Job description

As a Call Centre Agent based in Daventry, you will manage incoming telephone enquiries with professionalism, offering clear and precise responses to customers. Your duties include resolving questions and complaints calmly, plus making outbound calls when necessary. This temporary position pays £13.50 per hour and suits those seeking school-friendly hours, with shifts every Wednesday and Thursday from 9:00am to 3:00pm. You will also log customer details accurately. We seek a dependable and personable individual who communicates effectively and handles pressure with composure. Prior experience in a similar role is beneficial, though a strong commitment to service excellence is essential. Join our established client through Pertemps Daventry. Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry. This is an excellent opportunity for someone looking for school-friendly working hours, with shifts available every Wednesday and Thursday, 9:00am–3:00pm. You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.

Key Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer enquiries and provide accurate information.
• Handle customer requests, questions and complaints calmly and efficiently.
• Make outbound cold calls where required.
• Record customer information and update records accurately.
• Maintain a high standard of customer service.
• Follow company procedures and escalating complex issues when required.
• Work effectively as part of a team.
• Meet agreed service and performance standards.
• Maintain confidentiality when dealing with customer information.

About You

• Excellent verbal communication skills.
• A confident and professional telephone manner.
• Good listening and customer service skills.
• The ability to remain calm and polite when dealing with difficult customers.
• Good attention to detail.
• Basic computer and administrative skills.
• A reliable, punctual and organised approach.
• The ability to work independently and as part of a team.
• Previous call centre or customer service experience is desirable.

What We Offer

• Wednesday & Thursday, 9am–3pm working hours.
• Full training and support.
• Friendly and supportive working environment.
• Part-time working opportunity.
• The chance to develop your customer service and communication skills.