Part-Time Branch Leader: Customer Experience Champion

Nationwide; Crawley; On-site; GBP 16,000 - 21,000; Part time

Job summary

Nationwide seeks a Branch Manager for its Crawley, West Sussex branch. This 6-month Fixed Term Contract is part-time (14 hours per week) with Thursday and Friday duties. Training is virtual in-branch, with a 45-minute commute guideline for applicants.

Salary is pro rata for part-time hours, and we encourage applications soon as a high-volume period may close the advert early. The role emphasises customer-first service, staff development, and delivering the branch business plan while meeting FCA

Qualifications

• Lead a branch team to achieve high street standards.
• Deliver customer service excellence while complying with FCA standards.
• Develop and implement the branch business plan.

Responsibilities

• Train and supervise branch staff to perform at their best.
• Manage customer expectations and resolve complex queries.
• Maintain in-depth knowledge of all products and services.
• Create and execute the branch's business plan and targets.
• Stay organized in a busy retail environment and use branch systems.

Skills

Leadership

Commercial mind

People management

Customer service

Job description

Nationwide seeks a Branch Manager for its Crawley, West Sussex branch. This 6-month Fixed Term Contract is part-time (14 hours per week) with Thursday and Friday duties. Training is virtual in-branch, with a 45-minute commute guideline for applicants.

Salary is pro rata for part-time hours, and we encourage applications soon as a high-volume period may close the advert early. The role emphasises customer-first service, staff development, and delivering the branch business plan while meeting FCA