Branch Manager

Unstoppably Nationwide; Crawley; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

25 days holiday pro rata

Private medical insurance

Pension

Performance bonus

Training & development

Salary sacrifice scheme

Life assurance

Wellhub

Job summary

Nationwide in Crawley seeks a Branch Manager for a 6-month fixed-term, part-time role. You will lead a busy branch, train staff, and deliver excellent customer service while following FCA regulations. The position requires managing a team, meeting sales targets, and executing the branch business plan.

The role is 14 hours per week (Thursday & Friday) with pro rata salary. Training is provided, and the branch remains open to serve customers on the high street.

Qualifications

• Experience of managing people in a busy retail environment.
• Ability to lead by example and meet FCA standards.
• Strong commercial mindset and knowledge of financial processes.

Responsibilities

• Lead the branch team on the sales floor and ensure training and performance.
• Develop and implement the branch’s business plan.
• Ensure high levels of customer service and efficient branch operations.

Skills

Leadership

People management

Retail banking

Customer service

Regulatory knowledge

Job description

You'll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team., What you'll be doing Working on the branch floor alongside your team, you'll make sure they are fully trained and performing at their best. You'll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You'll also be responsible for creating and implementing your branches business plan. Our branches are always busy, so you'll have to be organised and able to work quickly while still giving the best service. You'll have the support of your management team to help with training and guidance. You'll also need to be able to use our computer systems and processes. But don't worry, we'll train you to do that.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

As a minimum requirement you'll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes. You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes. You will be able to monitor and explore branch activity to spot opportunities and make your customers better off. By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests. It would be nice if you also had previous experience as a branch manager in a retail environment.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

We need a Branch Manager for our branch in Crawley, West Sussex. This role is a 6-month Fixed Term Contract working part-time, 14 hours per week, Thursday & Friday. If this role is advertised as part time the salary will be pro rata. You'll need to be within a 45-minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So, if the location you're considering is outside the 45 minutes then please check our vacancies that are closer to you. Our training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year