Part-Time Branch Leader, 14h/wk — Customer-First

Description This; Crawley; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Private medical insurance

Pension (defined)

Annual bonus

Training & development

Salary sacrifice scheme

Life assurance

Wellhub health & wellness

Volunteer days

Job summary

Nationwide is recruiting a Branch Manager for our Crawley, West Sussex branch. You will lead a frontline team, drive exceptional customer experience and maintain high service standards across the branch. This 6-month fixed-term contract is part-time, 14 hours per week (Thursday and Friday).

Training is conducted virtually in-branch, with a focus on developing leadership and commercial skills. Applicants should be able to manage a busy retail environment, comply with FCA rules, and deliver a

Qualifications

• Experience leading a team in a busy retail environment.
• Strong customer service focus and commercial mindset.
• Ability to drive branch performance and comply with financial regulations.

Responsibilities

• Lead branch team and ensure high-quality customer service.
• Manage day-to-day branch operations and staff scheduling.
• Develop and implement the branch business plan.
• Utilise computer systems and processes with minimal training.

Skills

Leadership

Customer service

People management

Retail operations

FCA compliance

Job description

Nationwide is recruiting a Branch Manager for our Crawley, West Sussex branch. You will lead a frontline team, drive exceptional customer experience and maintain high service standards across the branch. This 6-month fixed-term contract is part-time, 14 hours per week (Thursday and Friday).

Training is conducted virtually in-branch, with a focus on developing leadership and commercial skills. Applicants should be able to manage a busy retail environment, comply with FCA rules, and deliver a