Inverness Branch Customer Support Advisor

Lloyds Banking Group; Inverness; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual bonus

Private medical with BUPA

22 days' holiday plus bank holidays

Job summary

Bank of Scotland, part of the Lloyds Banking Group, is recruiting for a Customer Support role based in Inverness. You will provide face-to-face support to customers across Inverness branches, including helping with everyday banking and guiding customers through digital services.

The role emphasizes empathy, relationship-building, and a calm, customer‑focused approach. Typical hours are 35 per week, including Saturdays, with full-time patterns.

Qualifications

• Minimum of 12 months customer service experience.
• Be a people person with genuine care for customers' finances.
• Ability to quickly build relationships to deliver excellent service.
• Show empathy, integrity and a calm, supportive approach under pressure.
• Willingness to grow into other roles within the Group.

Responsibilities

• Provide face-to-face support to customers in branches.
• Promote and support digital services; assist customers with online/mobile banking.
• Help customers with queries and resolve issues, including sensitive situations.
• Identify opportunities to connect customers with relevant products and services.
• Potential progression into other roles across the Group.

Skills

Customer service

Relationship building

Empathy

Team player

Care and integrity

Customer care adaptability

Job description

Bank of Scotland, part of the Lloyds Banking Group, is recruiting for a Customer Support role based in Inverness. You will provide face-to-face support to customers across Inverness branches, including helping with everyday banking and guiding customers through digital services.

The role emphasizes empathy, relationship-building, and a calm, customer‑focused approach. Typical hours are 35 per week, including Saturdays, with full-time patterns.