Notice Processing Officer

Cheshire East Council; Macclesfield; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

34 days annual leave

Purchase of annual leave

Flexible working pattern

Salary sacrifice green car scheme

White goods salary sacrifice scheme

Enhanced public pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council within Strategic Transport and Parking invites applications for a 37-hour per week role in Parking Services. The post involves processing Penalty Charge Notice appeals, preparing adjudication evidence, and managing parking permits.

The role includes on-site checks in live traffic environments and advising the Customer Centre on PCN and permit matters. The team values flexible working patterns, and the Council offers benefits such as enhanced annual leave, salary sacrifice

Qualifications

• Extensive knowledge of Microsoft packages.
• Strong interpersonal and communication skills with internal and external customers.
• Flexible approach to work and ability to adapt to changing priorities.

Responsibilities

• Process Penalty Charge Notices appeals under statutory procedures.
• Prepare evidence for Adjudication cases and act as expert witness.
• Monitor and report on pay-and-display income and PCN contraventions.
• Process parking permits and assess eligibility for schemes.
• Carry out on-site checks for eligibility and abuse of schemes in live traffic.
• Provide daily specialist advice to Customer Centre on PCN and permit cases.

Skills

Microsoft packages

Interpersonal skills

Customer communication

Flexibility

Job description

An exciting opportunity has become available to work within Strategic Transport and Parking in the Parking Services department. The position is for 1 FTE (37 hours) per week – Monday to Friday.

About you

You will implement the Council’s Penalty Charge Notice processing policy to ensure maximum compliance with parking regulations by processing appeals from the recipients of Penalty Charge Notices issued under Traffic Management Act 2004 by following the statutory appeals process for parking contraventions. This will include all Parking Services business improvements such as Fixed Penalty Notices as a result of the introduction of moving traffic offences, anti-engine idling and littering from vehicles. When assessing Penalty Charge Notices during the appeals process, documentation of errors will be used to identify any Civil Enforcement (CEO) training requirements.

You will prepare the Council’s evidence for Adjudication cases at Traffic Penalty Tribunal hearings and act as an expert witness on behalf of the Council as a routine part of the job. Monitor and provide management statistics on the pay and display income and Penalty Charge Notice contraventions. Process all types of parking permit applications including dispensations (suspension of parking restrictions), residents & contract permits including assessing eligibility for schemes using Councils policy, procedure and technology systems. When processing permits, the job holder is expected to undertake physical visual checks on site with regards to eligibility and abuse of schemes. These visits will be in a live traffic environment, in all weathers and across a number of terrains.

You will provide daily specialist advice/instruction to Customer Centre staff on Penalty Charge Notice and permit cases/payments and interpretation of legislation and parking guidance. Inputting absence and leave information and raising purchase orders/invoices/refunds via Council’s financial system, ERP Unit4. Safe storage, counting and receipting of ticket machine cash, cheque and cash payments relating to Penalty Charge Notices and contract/resident permits. Reconciliation of cash collections and preparation of daily accounting and disclosure information for Finance.

The role is diverse with no one day the same, for more information on the role please view the 'In this job you will' section within the attached job description specification document.

The successful candidate will have:

• Extensive knowledge of Microsoft packages
• A high degree of interpersonal skills;
• The ability to converse at ease with our internal and external customers;
• A flexible approach to work;

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

In return we are able to offer:

• Enhanced annual leave- Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern- Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme- Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension-Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

For any technical enquiries please email [e-mail]

Call Carolyn Noonan on 01625-383760 for an informal chat or email at [e-mail] to clarify any details