Homeless Prevention Support Officer

CIH International Housing Group; Harrogate; On-site; GBP 30,000 - 33,000; Part time

Job summary

North Yorkshire Council is seeking a Homelessness Prevention Support Officer in Harrogate to help deliver housing options and advice services. You will develop support plans for clients' assessed needs, and provide tenancy support in temporary and move-on accommodation, liaising with external agencies, families and carers.

We value resilience, empathy and good communication, with the ability to empower clients to make informed choices, manage time and work under pressure.

Qualifications

• Experience in housing, homelessness or the support sector is preferred.
• Ability to empower clients to make informed choices.
• Excellent customer focus and strong communication skills.

Responsibilities

• Assist staff in delivering the housing options and advice service.
• Develop support plans for clients' individually assessed needs.
• Provide tenancy support for clients in temporary and move-on accommodation.
• Liaise with external agencies, families and carers as required.

Skills

Good customer focus

Excellent communication

Empowering people

Working under pressure

Time management

Willingness to learn

Job description

Salary: £30,023 - £32,578 pro rata per annum

Grade: G

Contract: Permanent

Hours: 22.5 hours per week

Location: Harrogate, North Yorkshire

Do you have experience in the housing, homelessness or support sector or do you have the personality and skills to support someone in their time of need? Are you looking for a role that is challenging but offers lots of job satisfaction?

As our Homelessness Prevention Support Officer, you will assist staff in the delivery of the housing options and advice service, developing support plans for each client's individually assessed support needs. You will provide tenancy support for clients in temporary and move on accommodation and will liaise with external agencies, client's families and carers as required.

What will you bring?

This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients with complex support needs.

You will also have:

• Experience in good customer focus and building good relationships
• Excellent communication skills both verbal and written
• The ability to empower and enable clients to make informed choices
• Be able to work under pressure and manage your time effectively
• The desire to learn

Ideally, we are looking for someone who has experience in housing, homelessness, or the support sector, although this is not essential as full training will be provided.

We specifically want to know about you and your motivation for applying so please complete the supporting evidence section of the application form, giving details of what your motivation is for applying, what skills you can bring to the role, and how you meet the following criteria:

• Good customer focus and building relationships
• Excellent communication skills
• Empowering people and/or clients to make informed choices
• Working under pressure

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include:

• A local government pension scheme with generous employer contribution
• Salary sacrifice schemes
• Employee discount benefits including shopping, supermarkets, gym discounts and more travel loans Health Assured - confidential help and support for your wellbeing
• Click on our Total Rewards Brochure below to see the full range of benefits.

For more information:

If you would like to learn more about our opportunity, we recommend contacting [e-mail] prior to applying.

Key Documents

Job Description

Total Rewards Brochure

Key Dates

Closing Date: 20th September 2026

Interview Date: 1st October 2027 at Fern House Spa Lane Starbeck, Harrogate, HG2 7JF

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience:

www.northyorks.gov.uk/advice-your-job-application