Parking Statutory Services Lead – Reps & Appeals

The Oyster Partnership; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

The Oyster Partnership in London is seeking an experienced Reps and Appeals Manager to lead a team of up to six officers responsible for statutory parking functions, including representations, appeals, and concessionary transport services.

You will ensure compliance with legislation, drive performance improvements, and maintain high standards through effective stakeholder engagement and robust process management.

Qualifications

• Proven experience leading a small to mid-size team in a busy customer-focused service.
• Strong knowledge of parking enforcement legislation and local authority processes.
• Experience handling representations, appeals and complex casework.
• Excellent communication and stakeholder management skills.
• Analytical thinker with ability to drive service improvements and monitor performance.

Responsibilities

• Lead a team delivering statutory parking functions including representations and appeals.
• Oversee concessionary transport services and related schemes.
• Manage performance, handle complex cases and provide guidance.
• Coordinate with finance, suppliers and adjudication bodies.
• Prepare management reports and present to stakeholders.

Skills

Team leadership

Stakeholder management

Data analysis

IT proficiency

Communications

Tools

Microsoft Office

Job description

The Oyster Partnership in London is seeking an experienced Reps and Appeals Manager to lead a team of up to six officers responsible for statutory parking functions, including representations, appeals, and concessionary transport services.

You will ensure compliance with legislation, drive performance improvements, and maintain high standards through effective stakeholder engagement and robust process management.