Parking Representations & Appeals Team Lead

The Oyster Partnership; Hounslow; On-site; GBP 42,000 - 54,000; Part time

Job summary

The Oyster Partnership is seeking an experienced Statutory Functions Team Leader to oversee the day-to-day delivery of parking representations and appeals services in West London. You will lead a small team, ensure statutory deadlines are met, and drive performance against service standards.

Reporting to the Parking Operations Manager, you will manage workloads, review timesheets, and develop workflows to meet demands while maintaining high-quality stakeholder engagement and compliant processes

Qualifications

• Experience supervising or leading a team within parking services or local government.
• Strong organisational skills to manage competing priorities.
• Experience monitoring workflows, productivity and service standards.
• Excellent communication and stakeholder management skills.
• Proactive problem solving and process improvement approach.
• Good IT skills including Microsoft Office and case management systems.
• Experience with parking representations, appeals, enforcement or statutory functions is advantageous.

Responsibilities

• Lead and manage a team of 4 Representations and Appeals Officers.
• Review timesheets and approve within timescales.
• Develop and maintain workflow schedules to meet deadlines.
• Monitor workloads and performance to high standards.
• Collaborate with Parking Operations Manager to deliver priorities.
• Oversee parking services inbox and respond to enquiries, representations and appeals.
• Identify risks and drive process improvements; maintain issues log.
• Support continuous service improvement in parking services.

Skills

Team leadership

Organisational skills

Workflow monitoring

Communication

Problem solving

IT skills

Parking knowledge

Tools

Case management systems

Microsoft Office

Job description

The Oyster Partnership is seeking an experienced Statutory Functions Team Leader to oversee the day-to-day delivery of parking representations and appeals services in West London. You will lead a small team, ensure statutory deadlines are met, and drive performance against service standards.

Reporting to the Parking Operations Manager, you will manage workloads, review timesheets, and develop workflows to meet demands while maintaining high-quality stakeholder engagement and compliant processes