Statutory Functions Team Leader (Parking Services)

The Oyster Partnership; Hounslow; Vor Ort; GBP 42.000 - 54.000; Teilzeit

Zusammenfassung

The Oyster Partnership is seeking an experienced Statutory Functions Team Leader to oversee the day-to-day delivery of parking representations and appeals services in West London. You will lead a small team, ensure statutory deadlines are met, and drive performance against service standards.

Reporting to the Parking Operations Manager, you will manage workloads, review timesheets, and develop workflows to meet demands while maintaining high-quality stakeholder engagement and compliant processes

Qualifikationen

• Experience supervising or leading a team within parking services or local government.
• Strong organisational skills to manage competing priorities.
• Experience monitoring workflows, productivity and service standards.
• Excellent communication and stakeholder management skills.
• Proactive problem solving and process improvement approach.
• Good IT skills including Microsoft Office and case management systems.
• Experience with parking representations, appeals, enforcement or statutory functions is advantageous.

Aufgaben

• Lead and manage a team of 4 Representations and Appeals Officers.
• Review timesheets and approve within timescales.
• Develop and maintain workflow schedules to meet deadlines.
• Monitor workloads and performance to high standards.
• Collaborate with Parking Operations Manager to deliver priorities.
• Oversee parking services inbox and respond to enquiries, representations and appeals.
• Identify risks and drive process improvements; maintain issues log.
• Support continuous service improvement in parking services.

Kenntnisse

Team leadership

Organisational skills

Workflow monitoring

Communication

Problem solving

IT skills

Parking knowledge

Tools

Case management systems

Microsoft Office

Jobbeschreibung

Job Title and Details

• Statutory Functions Team Leader (Parking Services)
• Location: West London
• Contract: Temporary/Contract
• Reporting To: Parking Operations Manager
• Team Management: 4 Representations & Appeals Officers

About the Role

We are seeking an experienced and motivated Statutory Functions Team Leader to oversee the day-to-day delivery of parking representations and appeals services. This is an excellent opportunity for someone with strong team leadership experience within parking services, traffic enforcement, or a local authority environment.

You will be responsible for managing a small team, ensuring statutory deadlines are met, workloads are effectively allocated, and service standards remain consistently high. The successful candidate will work closely with the Parking Operations Manager to drive performance and ensure operational objectives are achieved. Based on the responsibilities outlined for the role, the post involves leading statutory parking functions and ensuring efficient service delivery.

Key Responsibilities

• Lead and manage a team of 4 Representations and Appeals Officers, providing guidance, support, and performance management.
• Ensure timesheets are reviewed and approved accurately and within required timescales.
• Develop and maintain workflow schedules to ensure service demands and statutory deadlines are met.
• Monitor team workloads and performance, ensuring key tasks are completed efficiently and to a high standard.
• Work collaboratively with the Parking Operations Manager to ensure operational priorities are delivered successfully.
• Oversee correspondence within the parking services inbox, ensuring enquiries, representations, and appeals are responded to promptly.
• Identify operational issues, service risks, and process improvements, maintaining an accurate issues log and escalating concerns to management where appropriate.
• Support continuous service improvement initiatives and contribute to the effective delivery of parking services.

About You

• Previous experience supervising or leading a team within parking services, local government, or a related statutory environment.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Experience monitoring workflows, productivity, and service standards.
• Excellent communication and stakeholder management skills.
• A proactive approach to problem solving and process improvement.
• Good IT skills, including Microsoft Office and case management systems.
• Experience dealing with parking representations, appeals, enforcement processes, or statutory functions would be highly advantageous.

The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed.