Parking Representations Officer

Pertemps Network Group; Harrow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing solutions provider is seeking a Parking Representations Officer to join the Parking Services team. This role involves assessing parking appeals, investigating cases, and maintaining records. Ideal candidates will have experience in parking enforcement and strong analytical skills. The position offers a hybrid working environment in Harrow.

Qualifications

• Experience in parking enforcement, appeals, or similar regulatory environment.
• Familiarity with relevant legislation is desirable.

Responsibilities

• Assess and respond to formal representations against Penalty Charge Notices.
• Investigate cases using available evidence.
• Liaise with public and external adjudicators.
• Maintain accurate records for service improvements.

Skills

Written communication

Analytical skills

Calm professional approach

Job description

Parking Representations Officer

Title: Parking Representations Officer

Location: Hybrid working, London Borough of Harrow, Harrow, Middlesex, HA3 8NT

The London Borough of Harrow is seeking a detail-oriented and customer-focused Parking Representations Officer to join our dynamic Parking Services team. This is a vital role in ensuring fair and efficient handling of parking appeals and representations, supporting the council’s commitment to transparency, compliance, and excellent public service.

Key Responsibilities

• Assess and respond to formal representations and appeals against Penalty Charge Notices (PCNs) in line with legislation and council policy.
• Investigate cases thoroughly using available evidence, including CCTV footage, photos, and system records.
• Liaise with members of the public, enforcement agents, and external adjudicators (e.g., London Tribunals).
• Maintain accurate records and contribute to service improvements through feedback and analysis.

Qualifications & Experience

• Experience in parking enforcement, appeals, or a similar regulatory environment.
• Strong written communication and analytical skills.
• A calm, professional approach to handling challenging or sensitive situations.
• Familiarity with relevant legislation (e.g., Traffic Management Act 2004) is desirable.

About Pertemps & London Borough of Harrow

• Pertemps Recruitment Partnership has been a leader in staffing solutions for nearly 60 years. Recognised by The Sunday Times as one of the Best 100 Companies to Work For (14 years running), we pride ourselves on our personal approach and commitment to employee development. We’re also proud to be an accredited Investor in People.
• London Borough of Harrow is one of London’s largest and most diverse boroughs, offering a vibrant community and excellent transport links. Located just 10 miles from central London, Harrow is easily accessible via the Metropolitan Line, Watford DC Line and major motorways including the M1, M25, and A406.
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Job Classification

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative
• Industries: Office Administration