Park Operations Lead: Guest Experience & Growth

Recruitment Robin Ltd; Hempstalls; On-site; GBP 54,000 - 66,000; Full time

Job summary

Recruitment Robin Ltd. is seeking an experienced Operations Manager to own the day-to-day running of a Stoke-on-Trent park, leading front-of-house and back-of-house teams to deliver exceptional guest experiences.

You will oversee safety, service standards and KPI delivery across departments, plan for seasonal peaks, and drive improvements. DBS clearance and right-to-work checks will be required as part of the appointment.

Qualifications

• Experience leading large, multi-functional teams in visitor attractions, leisure, hospitality or retail.
• Proven ability to deliver against KPIs for guest experience and operations.
• Strong understanding of health and safety compliance and best practice.
• Experience with budgets, cost control and commercial reporting.

Responsibilities

• Take full ownership of day-to-day operations with staffing and high standards.
• Lead front-of-house team of ~40 staff across catering and guest services.
• Work with Supervisors to develop team structure, performance and capability.
• Collaborate with Animal Manager to ensure smooth park operations.
• Maintain high standards of guest experience, safety and service delivery.
• Resolve operational issues quickly to minimise disruption.
• Plan for seasonal peaks and events to ensure readiness.
• Monitor KPIs including guest satisfaction, safety, revenue and retention.
• Provide daily and weekly reporting to senior management.
• Drive continuous improvement across park operations.

Skills

Operations management

Team leadership

KPI management

Health & safety

Budget management

Staff development

Event planning

Job description

Recruitment Robin Ltd. is seeking an experienced Operations Manager to own the day-to-day running of a Stoke-on-Trent park, leading front-of-house and back-of-house teams to deliver exceptional guest experiences.

You will oversee safety, service standards and KPI delivery across departments, plan for seasonal peaks, and drive improvements. DBS clearance and right-to-work checks will be required as part of the appointment.