Parcel Hub Team Lead - Christmas Peak (Temp)

Pertemps Royal Mail; Hempstalls; On-site; GBP 28,000 - 30,000; Full time

Job summary

Royal Mail is seeking temporary Team Leader support for shift operations and team performance during the peak Christmas period. The role is a temporary assignment ending 23 December 2026, located in Stoke-on-Trent.

You will oversee safety, allocate resources, and drive efficiency to ensure parcels move safely and on time. You will lead a team, manage budgets, and work with other managers to maximise throughput, while supporting change initiatives and stakeholder relationships.

Qualifications

• Experience leading large teams in high-volume operations.
• Strong data analysis and problem-solving skills.
• Proficient with IT systems and budget management.
• Experience with automation and change initiatives; PIC training.
• Resilient and able to work under pressure.

Responsibilities

• Ensure risk assessments and safe systems of work are in place and followed.
• Manage shift budgets and drive achievement of performance targets.
• Plan and allocate resources effectively in collaboration with other managers.
• Maximise automation throughput and manage maintenance escalations.
• Lead and support team performance reviews and development.
• Foster a collaborative and inclusive team culture.
• Manage stakeholder relationships and lead change initiatives.
• Act as the designated Person in Control (PIC) when required.

Skills

Planning

Data analysis

Stakeholder management

Team leadership

Budget management

Automation experience

Problem solving

PIC training

IT systems

Job description

Royal Mail is seeking temporary Team Leader support for shift operations and team performance during the peak Christmas period. The role is a temporary assignment ending 23 December 2026, located in Stoke-on-Trent.

You will oversee safety, allocate resources, and drive efficiency to ensure parcels move safely and on time. You will lead a team, manage budgets, and work with other managers to maximise throughput, while supporting change initiatives and stakeholder relationships.