Warehouse Team Leader

Pertemps Royal Mail; Hempstalls; On-site; GBP 28,000 - 30,000; Full time

Job summary

Royal Mail is seeking temporary Team Leader support for shift operations and team performance during the peak Christmas period. The role is a temporary assignment ending 23 December 2026, located in Stoke-on-Trent.

You will oversee safety, allocate resources, and drive efficiency to ensure parcels move safely and on time. You will lead a team, manage budgets, and work with other managers to maximise throughput, while supporting change initiatives and stakeholder relationships.

Qualifications

• Experience leading large teams in high-volume operations.
• Strong data analysis and problem-solving skills.
• Proficient with IT systems and budget management.
• Experience with automation and change initiatives; PIC training.
• Resilient and able to work under pressure.

Responsibilities

• Ensure risk assessments and safe systems of work are in place and followed.
• Manage shift budgets and drive achievement of performance targets.
• Plan and allocate resources effectively in collaboration with other managers.
• Maximise automation throughput and manage maintenance escalations.
• Lead and support team performance reviews and development.
• Foster a collaborative and inclusive team culture.
• Manage stakeholder relationships and lead change initiatives.
• Act as the designated Person in Control (PIC) when required.

Skills

Planning

Data analysis

Stakeholder management

Team leadership

Budget management

Automation experience

Problem solving

PIC training

IT systems

Job description

Royal Mail - Team Leader

We are looking for temporary team leaders to support shift operations, team performance and help ensure parcels move safely and efficiently during one of the busiest periods of the year.

This is a temporary assignment for the Christmas period, with an anticipated end date of December 23rd 2026. Location: Stoke-on-Trent.

As a Parcel Hub Team Leader, you'll oversee shift operations, ensure safety compliance, manage resources and drive performance against key operational targets. You'll lead and support your team to deliver excellent service and operational efficiency.

Key Responsibilities

• Ensure risk assessments and safe systems of work are in place and followed.
• Manage shift budgets and drive achievement of performance targets.
• Plan and allocate resources effectively in collaboration with other managers.
• Maximise automation throughput and manage maintenance escalations.
• Lead and support team performance reviews and development.
• Foster a collaborative and inclusive team culture.
• Manage stakeholder relationships and lead change initiatives.
• Act as the designated Person in Control (PIC) when required.

What We're Looking For

• Strong planning and project management skills.
• Excellent data analysis and problem-solving abilities.
• Effective stakeholder management and communication skills.
• Resilience and enthusiasm when working under pressure.
• Experience managing large teams and operational environments, ideally involving automation.
• Proficiency in IT systems and budget management.
• Experience with continuous improvement and change management.
• PIC training and the ability to work with complex system data.

Pay & Shifts

You will pick one of the below shifts to work on until December 23rd.

• 06:00-14:00 £20.00
• 14:00-22:00 £20.00
• 22:00-06:00 £22.00

Important Information

Temporary assignment: This role is to support Royal Mail's Christmas peak operation and is not a permanent position.

Anticipated end date: 23rd December 2026. This date may be subject to change depending on operational requirements.