Patient Experience & PALS Officer

Transformation Unit; Nottingham; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Nottingham University Hospitals NHS Trust is seeking a PALS Officer to join the 4C’s service, delivering patient-centred support for complaints, advice and liaison to patients, relatives, carers and staff.

The post involves handling information, resolving concerns promptly, and guiding users through the NHS complaints process. The role is Band 3, with a pro rata salary for part-time work, closing date 25 October 2026.

Qualifications

• Good IT skills and experience with administrative tasks.
• Experience using DATIX Risk Management System.
• Ability to deliver confidential information and support to patients and families.

Responsibilities

• Act as initial contact for patients requesting information or raising concerns.
• Respond to concerns, provide advice and support, and facilitate local resolution.
• Maintain confidentiality and ensure timely, clear communication with patients and staff.
• Provide information about Trust services and the NHS complaints procedure; liaise with advocacy, interpreting and other services.
• Record 4Cs activity on DATIX and support reporting and monitoring.

Skills

IT skills

DATIX

Customer service

Education

GCSE English (level 4+)

ECDL or equivalent IT qualification

Typing qualification

Tools

DATIX

Microsoft Office

Job description

Nottingham University Hospitals NHS Trust is seeking a PALS Officer to join the 4C’s service, delivering patient-centred support for complaints, advice and liaison to patients, relatives, carers and staff.

The post involves handling information, resolving concerns promptly, and guiding users through the NHS complaints process. The role is Band 3, with a pro rata salary for part-time work, closing date 25 October 2026.