PALS Officer: Patient Support & Issue Resolution

Mersey and West Lancashire Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a PALS officer to provide support, guidance and information to patients, relatives and staff who have concerns about care across our trust sites. The role is based predominantly at Whiston Hospital with potential travel to other sites.

You will use NHS computer systems such as Inphase, Careflow and Microsoft Office, and you will need excellent written and verbal communication skills to resolve issues effectively and

Qualifications

• Experience of working within the NHS.
• Excellent written and verbal communication skills.
• Ability to guide and advise patients and families.

Responsibilities

• Provide support, guidance and information to patients, relatives, carers and staff.
• Act as liaison to resolve issues and concerns promptly.
• Operate across Trust sites as needed.

Skills

Excellent written and verbal comms

Customer service

Tools

Inphase

Careflow

Microsoft Office

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a PALS officer to provide support, guidance and information to patients, relatives and staff who have concerns about care across our trust sites. The role is based predominantly at Whiston Hospital with potential travel to other sites.

You will use NHS computer systems such as Inphase, Careflow and Microsoft Office, and you will need excellent written and verbal communication skills to resolve issues effectively and