Patient Experience & PALS Coordinator

NHS Professionals; Exeter; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Competitive pay

24/7 support

Multi-location shifts

Shift portal access

Training opportunities

Holiday allowance

Pension scheme

Job summary

NHS Professionals is seeking a Patient Advice and Liaison Service (PALS)/Complaints Officer to support Buckinghamshire Healthcare NHS Trust at Stoke Mandeville or Amersham Hospital. 30 hours per week, Mon–Fri 9am–5pm or 8am–4pm.

3-month duration with a patient-facing role handling enquiries by phone, email, letter and face-to-face. You’ll work with the Patient Relations Manager to deliver a high-quality PALS/Complaints service, learn NHS processes, and contribute to service improvement within a

Qualifications

• Patience and calmness when dealing with patients and families.
• Strong communication and counselling skills are essential.
• Ability to manage sensitive information confidentially.
• Proficiency in NHS systems and basic IT tools, including MS Office.

Responsibilities

• Be the first point of contact for patients, carers and families.
• Log cases in Datix and assign PALS/Complaints numbers.
• Maintain timely updates and ensure cases progress to resolution.
• Collaborate with the Complaints Team and escalate as needed.
• Document communications and chase updates from managers.

Skills

Patience under pressure

Strong communication

Confidential handling

NHS systems

MS Office

Tools

Careflow

Datix

Job description

NHS Professionals is seeking a Patient Advice and Liaison Service (PALS)/Complaints Officer to support Buckinghamshire Healthcare NHS Trust at Stoke Mandeville or Amersham Hospital. 30 hours per week, Mon–Fri 9am–5pm or 8am–4pm.

3-month duration with a patient-facing role handling enquiries by phone, email, letter and face-to-face. You’ll work with the Patient Relations Manager to deliver a high-quality PALS/Complaints service, learn NHS processes, and contribute to service improvement within a