PALS & Patient Experience Advocate

Merseywestlancs; Sefton; Hybrid; GBP 28,000 - 31,000; Part time

Benefits offered by this job

Flexible working

Pension scheme

27 days annual leave (pro rata)

Job summary

Mersey West Lancashire NHS Trust is seeking a PALS officer to join the Quality and Risk team. The role involves providing support, guidance and information to patients, relatives and staff, resolving concerns and acting as a liaison across Trust sites. Predominantly based at Whiston/Southport with possible travel between sites.

The ideal candidate will have NHS experience, excellent communication skills, and be proficient with Inphase and Careflow systems. Hours: 30 per week, part‑time, on site.

Qualifications

• NVQ3 level or equivalent qualification and significant knowledge and experience.
• Experience with NHS systems and patient-facing roles is desirable.

Responsibilities

• Provide timely, accurate information and guidance to patients, relatives, carers and staff.
• Act as liaison to resolve concerns and problems raised by service users and families.
• Maintain PALS records in Inphase and communicate with Trust staff.

Skills

Excellent communication

Problem solving

Initiative

Work under pressure

Teamwork

Education

NVQ3 level or equivalent

GCSE level or equivalent

RSA 2 typing/word processing

Tools

Inphase

Careflow

Microsoft Office

Job description

Mersey West Lancashire NHS Trust is seeking a PALS officer to join the Quality and Risk team. The role involves providing support, guidance and information to patients, relatives and staff, resolving concerns and acting as a liaison across Trust sites. Predominantly based at Whiston/Southport with possible travel between sites.

The ideal candidate will have NHS experience, excellent communication skills, and be proficient with Inphase and Careflow systems. Hours: 30 per week, part‑time, on site.