Patient Experience Advocate & PALS Liaison

The Christie NHS FT; Manchester; On-site; GBP 28,000 - 31,000; Full time

Job summary

The Christie NHS Foundation Trust is seeking a Patient Experience Officer to join the Patient Advice & Liaison Service (PALS) in Manchester. You will be the accessible point of contact for patients, families and the public, listening with empathy and signposting to appropriate information and advocacy when needed.

Working across PALS, complaints and claims, you will help resolve concerns, maintain accurate records, organise meetings and contribute to learning and quality improvement across the

Qualifications

• Educated to A level (NVQ 3) standard or equivalent experience.
• Experience in NHS or patient-centered environment.
• Excellent interpersonal and communication skills.
• Ability to handle sensitive, distressing information.

Responsibilities

• Be an accessible first point of contact for patients, carers and the public about concerns and compliments.
• Explain the complaints process and signpost to advocacy services.
• Maintain accurate records and contribute to learning and improvement across the Trust.
• Organise meetings, take minutes and monitor actions.
• Support PALS, Complaints, Claims and Inquests activities.

Skills

Interpersonal skills

Organisational skills

Record keeping

Time management

Communication skills

Education

A level / NVQ3

Tools

Microsoft Office

Datix

Job description

The Christie NHS Foundation Trust is seeking a Patient Experience Officer to join the Patient Advice & Liaison Service (PALS) in Manchester. You will be the accessible point of contact for patients, families and the public, listening with empathy and signposting to appropriate information and advocacy when needed.

Working across PALS, complaints and claims, you will help resolve concerns, maintain accurate records, organise meetings and contribute to learning and quality improvement across the