PALS Officer | Patient Experience & Resolution

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Nottingham University Hospitals NHS Trusts is seeking a PALS Officer to provide a confidential, patient-centred service addressing information requests, concerns and feedback across the Trust's 4C’s framework. You will act as initial point of contact, listen sensitively in distressing situations and facilitate prompt local resolution of issues.

The role requires clear communication with patients, carers and staff, accurate documentation, and reporting on activity and trends.

Job description

Nottingham University Hospitals NHS Trusts is seeking a PALS Officer to provide a confidential, patient-centred service addressing information requests, concerns and feedback across the Trust's 4C’s framework. You will act as initial point of contact, listen sensitively in distressing situations and facilitate prompt local resolution of issues.

The role requires clear communication with patients, carers and staff, accurate documentation, and reporting on activity and trends.