PALS Coordinator

King's College Hospital NHS Foundation Trust; Orpington; On-site; GBP 28,000 - 34,000; Full time

Job summary

King's College Hospital NHS Foundation Trust in England is seeking a compassionate PALS Coordinator to join the Patient Advice and Liaison Service. You will be the first point of contact for patients, families and the public who wish to raise concerns, seek information or provide feedback about Trust services, across five sites.

You will manage a caseload from initial contact through resolution, offering advice, support and signposting, and work closely with clinical and managerial teams to

Responsibilities

• First point of contact for patients, families and the public seeking information or raising concerns.
• Manage a caseload of concerns from initial contact through to resolution.
• Provide advice, support and signposting to relevant services or teams.
• Collaborate with clinical and managerial teams to achieve timely outcomes.

Job description

Please note that the start date for this vacancy will be on or after the 1st April 2027.

We are looking for a compassionate, proactive and highly organised PALS Coordinator to join our Patient Advice and Liaison Service (PALS) team. In this rewarding role, you will be the first point of contact for patients, families, carers and members of the public who wish to raise concerns, seek information or provide feedback about Trust services.

Working across the Trust, you will manage a caseload of patient concerns from initial contact through to resolution, providing advice, support and signposting while working closely with clinical and managerial teams to achieve timely outcomes. You will play a key role in improving patient experience, identifying themes and learning opportunities.

To deliver a high-quality integrated service for patients, carers and members of the public who want to make a complaint or who are seeking information, help, advice and/or the resolution of concerns or enquiries

The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.

Our six strategic ambitions are delivering high-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.

We have also agreed four new organisational values - Caring, Collaborative, Inclusive, Innovative - and these underpin everything we do, and how our teams interact with the patients under our care.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

For further details / informal visits contact: Name: Leanne Anderton Job title: Patient Advice and Liaison Service Manager Email address: [e-mail]