Palliative Care Administrative Specialist

Community Hospice; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Community Hospice in London seeks a proactive Administrative Assistant to support the Assessment and Coordination Team and clinical departments. You will handle referrals, correspondence, and telephone enquiries, ensuring data is accurate and confidential.

Working across the inpatient unit and community care, you will prioritise a busy workload, communicate clearly with health and social care professionals, referrers, patients and carers, and use Microsoft Office and electronic patient

Qualifications

• Experience in an administrative role in a clinical environment is required.
• Strong verbal and written communication skills.
• Good working knowledge of Microsoft Office.
• Experience using an Electronic Patient Record system is ideal.
• Ability to prioritise workload while remaining calm and professional.
• Provide administrative support to the Assessment and Coordination Team (ACT) and other clinical departments.

Responsibilities

• Registering all referrals on the electronic patient record system accurately and in a timely manner.
• Giving appropriate advice to referrers regarding the referral process.
• Dealing with written correspondence in a timely manner and issuing letters as required.
• Answering the telephone promptly and dealing with distressed or worried callers in a sensitive and professional manner.
• Liaising with internal and external health and social care professionals as required.
• Ensuring the safe and secure storage of all confidential data in line with current legislation.
• Promoting the Hospice charitable status at all times.

Job description

The Community Hospice in London seeks a proactive Administrative Assistant to support the Assessment and Coordination Team and clinical departments. You will handle referrals, correspondence, and telephone enquiries, ensuring data is accurate and confidential.

Working across the inpatient unit and community care, you will prioritise a busy workload, communicate clearly with health and social care professionals, referrers, patients and carers, and use Microsoft Office and electronic patient