Clinical Services Administrator 12 Months Fixed Term Contract

Ashgate Hospicecare; Grassmoor; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ashgate Hospicecare in North Derbyshire is seeking a Clinical Services Administrator to provide high-quality administrative and reception support across Community Services, the Inpatient Unit (IPU) and Main Reception. The role rotates through a planned rota, supporting patient pathways and coordinating communications with patients, families, and healthcare professionals.

You will maintain confidential electronic records, handle referrals, admissions, discharges and transfers, and support

Qualifications

• Experience with administration in clinical settings preferred.
• Ability to handle referrals and maintain electronic patient records.
• Experience providing front-of-house reception support.

Responsibilities

• Process and coordinate referrals.
• Maintain accurate electronic patient records.
• Support patient admissions, discharges and transfers.
• Manage telephone enquiries and arrange transport.
• Coordinate communications with healthcare professionals and external providers.
• Provide sensitive support to patients and families.

Skills

Organised

Adaptable

Professional

Confidentiality

Job description

The Clinical Services Administrator provides high-quality administrative and reception support across Community Services, the Inpatient Unit (IPU) and Main Reception. Working as part of the wider Clinical Administration Team, the postholder will rotate across service areas through a planned rota, supporting patient pathways, maintaining accurate records and coordinating communication with patients, families, healthcare professionals and external providers. The role requires an organised, adaptable and professional approach, with the confidence to move between teams, adjust quickly to different working environments and respond positively to changing service priorities while managing competing demands. The postholder must also work sensitively with patients and families. A structured induction and training programme will support the development of competence across all three service areas., The postholder will provide administrative support across Community Services, the IPU and Main Reception, working to a planned rotational rota. Duties include processing and coordinating referrals, maintaining accurate electronic patient records, supporting patient admissions, discharges and transfers, managing telephone enquiries, arranging transport and coordinating communications with healthcare professionals and external providers. The role will also provide professional and sensitive support to patients, families, visitors and healthcare professionals, including reception and front-of-house duties. The postholder will maintain confidentiality, follow organisational procedures and contribute to effective and consistent administrative support across clinical services. Full training and competency support will be provided across all areas.
Ashgate Hospice offers free, specialist, compassionate care for adults living with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney and lung conditions. Based in North Derbyshire, we support people and those important to them through a range of free and fee-paying services. Each year, we support over 2,640 people, helping them to manage symptoms, stay informed about their care, and maintain the best possible quality of life from diagnosis onwards. We also provide vital support to those important to them, including practical and emotional support, as well as bereavement care when someone has died.