Pallet Network & Customer Service Coordinator

Kinaxia Logistics & Fulfilment; Stockport; On-site; GBP 22,000 - 29,000; Full time

Job summary

Kinaxia Logistics & Fulfilment in Stockport is seeking a Pallet Network & Customer Service Coordinator to join our busy transport team. This role combines operational planning with customer relationship management to deliver outstanding service.

You will coordinate pallet network collections and deliveries, handle customer enquiries, and collaborate with drivers and operations to resolve issues and maintain records. Previous transport/logistics exposure is beneficial.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and the ability to prioritise multiple tasks.
• A proactive approach to problem-solving.
• Good IT skills and confidence using business systems.
• The ability to build positive working relationships with colleagues and customers.
• Previous experience within transport, logistics, distribution or a similar operational environment would be beneficial.

Responsibilities

• Coordinate daily pallet network collections and deliveries.
• Manage customer bookings and service enquiries.
• Act as the main point of contact for customers regarding collections, deliveries and service updates.
• Build strong relationships with customers, drivers and internal teams.
• Monitor deliveries and proactively resolve any service issues.
• Provide transport quotations and process customer bookings.
• Maintain accurate records using transport and customer management systems.
• Support key customer accounts and help to improve customer satisfaction.
• Work collaboratively with transport, warehouse and customer service teams to deliver operational excellence.

Skills

Communication

Organisational skills

Problem-solving

IT skills

Relationship building

Transport/logistics experience (benefi

Job description

Pallet Network & Customer Service Coordinator

Are you passionate about delivering excellent customer service while keeping transport operations running smoothly?

We're looking for a Pallet Network & Customer Service Coordinator to join our busy transport team based in Stockport. This is a varied role that combines operational planning with customer relationship management, making it ideal for someone who enjoys problem-solving, building relationships, and working in a fast-paced environment. The role involves coordinating pallet network collections and deliveries, managing customer enquiries, and working closely with drivers and operational teams to ensure an outstanding service is delivered every day.

• Coordinating daily pallet network collections and deliveries.
• Managing customer bookings and service enquiries.
• Acting as the main point of contact for customers regarding collections, deliveries and service updates.
• Building strong relationships with customers, drivers, and internal teams.
• Monitoring deliveries and proactively resolving any service issues.
• Providing transport quotations and processing customer bookings.
• Maintaining accurate records using transport and customer management systems.
• Supporting key customer accounts and helping to improve customer satisfaction.
• Working collaboratively with transport, warehouse and customer service teams to deliver operational excellence.

What We're Looking For

• Excellent communication and customer service skills.
• Strong organisational skills and the ability to prioritise multiple tasks.
• A proactive approach to problem-solving.
• Good IT skills and confidence using business systems.
• The ability to build positive working relationships with colleagues and customers.
• Previous experience within transport, logistics, distribution, customer service or a similar operational environment would be beneficial.

Why Join Us?

At Kinaxia, our people are at the heart of everything we do. We are committed to creating an inclusive workplace where everyone feels valued, respected, and able to be themselves. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.