Pain Management Clinic Coordinator: Scheduling & Process Improvement

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Clinic Coordinator to join the Pain Management administration team. The role focuses on coordinating MSK Pain Management, managing booking and theatre scheduling, and line-managing the Pain Management administrators.

You will support workforce planning and continuous improvement within the service. The ideal candidate will be highly organized, detail-focused and analytical, able to work with targets and build strong working

Qualifications

• Educated to degree level or NVQ level 4 or equivalent (A)
• Customer Service/ Business Admin /ITQ or equivalent professional experience (A)
• Secretary qualification or equivalent Team leader/management qualification (A)
• Typing qualification or equivalent experience (if applicable) (A)
• Specific technical/professional qualification (if applicable) (A)
• Experience of managing staff/a busy clerical/office environment or reception service or project (A)
• Secretarial and /or complex administrative experience (A)
• Prioritising, planning and organising own and others tasks (A)
• Experience of dealing with difficult situations and confrontations (A)
• Data entry experience and documentation(A)
• Previous experience of working in NHS (A/I)
• Previous experience of working with medical records (A/I)
• Recruitment and Selection of staff (A/I)
• Performance management of staff (A/I)
• Confidentiality and data protection processes and procedures (A/I)
• Customer service Good working knowledge of office procedures and all Microsoft office packages (A/I)
• Awareness of NHS targets and Trust priorities (A/I)
• Awareness of anti-discriminatory issues (A/I)
• Knowledge of the Trust including awareness of priorities (A/I)
• Knowledge of Trust information systems (A/I)
• Knowledge of Medical Terminology (A/I)

Responsibilities

• Coordinate MSK Pain Management service with clinical/admin/management teams (A)
• Manage new and follow-up booking processes and theatre scheduling (A)
• Line manage Pain Management administrators (A)
• Cross-cover within the directorate as needed (A)

Skills

Communication skills

Teamwork

Time management

Attention to detail

Problem solving

Education

Degree level / NVQ4 or equivalent

Tools

Microsoft Office

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking a Clinic Coordinator to join the Pain Management administration team. The role focuses on coordinating MSK Pain Management, managing booking and theatre scheduling, and line-managing the Pain Management administrators.

You will support workforce planning and continuous improvement within the service. The ideal candidate will be highly organized, detail-focused and analytical, able to work with targets and build strong working