Paid Healthcare Front Desk & Appointment Apprentice

EAST LONDON NHS FOUNDATION TRUST; Tendring; Presencial; GBP 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid apprenticeship

Resumo da oferta

East London NHS Foundation Trust is offering an apprenticeship where you will gain hands-on experience while earning a nationally recognised qualification. The role involves handling calls, scheduling and managing patient appointments, logging referrals, and supporting administrative tasks within the service.

You will work as part of a team, learning in a paid position that supports service users and clinicians, with progression through a recognised apprenticeship program and exposure to RiO and

Qualificações

• Must be 16 years old or above (no upper age limit).
• Must not have prior learning in the same subject as the apprenticeship.
• Must have lived in the UK for the last 3 years.
• If on a Visa, must have valid visa covering the apprenticeship duration.
• Must be able to access public funds and not be in full-time education.

Responsabilidades

• Receive all incoming calls to the Service and respond courteously and helpfully.
• Book outpatient/clinic appointments and remind service users of appointments; manage outcomes for general and group appointments.
• Reschedule clinic/group appointments during leave or cancellations.
• Log referrals and ensure they are passed on for processing and allocation.
• Manage the diary and appointments system and inform clinicians of appointment arrivals.
• Assist with uploading information to RiO service user files as directed by Lead Administrator.
• Book meeting rooms and allocate room keys.

Descrição da oferta de emprego

East London NHS Foundation Trust is offering an apprenticeship where you will gain hands-on experience while earning a nationally recognised qualification. The role involves handling calls, scheduling and managing patient appointments, logging referrals, and supporting administrative tasks within the service.

You will work as part of a team, learning in a paid position that supports service users and clinicians, with progression through a recognised apprenticeship program and exposure to RiO and