Endoscopy Front Desk Apprentice (Patient Pathway)

Barking Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Barking Havering and Redbridge University Hospitals NHS Trust is seeking an Apprentice Receptionist/Patient Pathway Assistant to join the Endoscopy Unit in Romford. You will provide a welcoming front-of-house service, book appointments, check patient details and handle enquiries.

You will also input information into Cerner and Solus while supporting the team and maintaining confidentiality. The apprenticeship is Level 3 Business Administration.

Qualifications

• Excellent communication skills and a positive, professional manner.
• Experience delivering customer-facing services in a busy environment.
• Strong organisational and administrative abilities.
• Ability to handle sensitive and confidential information appropriately.
• Willingness to undertake the Level 3 Business Administration apprenticeship.

Responsibilities

• Provide a professional and welcoming front-of-house reception service.
• Book patients in for procedures and update patient information.
• Manage telephone and face-to-face enquiries and arrange appointments.
• Input information onto Cerner and Solus and support the Endoscopy team.

Skills

Excellent communication

Customer-facing experience

Organisational skills

Confidential information handling

Education

Level 3 Business Administration apprenticeship

Job description

Barking Havering and Redbridge University Hospitals NHS Trust is seeking an Apprentice Receptionist/Patient Pathway Assistant to join the Endoscopy Unit in Romford. You will provide a welcoming front-of-house service, book appointments, check patient details and handle enquiries.

You will also input information into Cerner and Solus while supporting the team and maintaining confidentiality. The apprenticeship is Level 3 Business Administration.