Newham MHCOP Apprentice Receptionist

EAST LONDON NHS FOUNDATION TRUST; Tendring; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Paid apprenticeship

Job summary

East London NHS Foundation Trust is offering an apprenticeship where you will gain hands-on experience while earning a nationally recognised qualification. The role involves handling calls, scheduling and managing patient appointments, logging referrals, and supporting administrative tasks within the service.

You will work as part of a team, learning in a paid position that supports service users and clinicians, with progression through a recognised apprenticeship program and exposure to RiO and

Qualifications

• Must be 16 years old or above (no upper age limit).
• Must not have prior learning in the same subject as the apprenticeship.
• Must have lived in the UK for the last 3 years.
• If on a Visa, must have valid visa covering the apprenticeship duration.
• Must be able to access public funds and not be in full-time education.

Responsibilities

• Receive all incoming calls to the Service and respond courteously and helpfully.
• Book outpatient/clinic appointments and remind service users of appointments; manage outcomes for general and group appointments.
• Reschedule clinic/group appointments during leave or cancellations.
• Log referrals and ensure they are passed on for processing and allocation.
• Manage the diary and appointments system and inform clinicians of appointment arrivals.
• Assist with uploading information to RiO service user files as directed by Lead Administrator.
• Book meeting rooms and allocate room keys.

Job description

Launch your career in East London NHS Foundation Trust! Join our team as an apprentice and gain hands-on experience while learning valuable skills. Apprenticeships are a great way to earn while you learn. If successful for this post, you will be in a paid job gaining valuable industry workplace experience whilst completing a nationally recognised qualification.,

1. To receive all incoming calls to the Service and deal appropriately in a courteous and helpful manner.
2. To be responsible for the booking of outpatient/clinic appointments and to make telephone calls to service users to remind them of their appointments; and to outcome general appointments and group appointments.
3. To be responsible for rescheduling of clinic/group appointments in the event of annual leave or cancellations.
4. To be responsible for the logging of referrals and ensuring that those referrals are passed on for processing and allocation.
5. To manage the diary and appointments system and inform clinicians of their appointment arrivals.
6. To support the uploading of information to service user files on RiO as instructed by Lead Administrator.
7. To be responsible for the booking of meeting rooms and allocation of room keys.

• Potential apprentices must be 16 years old or above (there is no upper age limit).
• You must not have prior learning in the same subject that you wish to do an apprenticeship in.
• You must have been living in the UK for the last 3 years.
• If you are on a Visa, you must have a valid visa that covers the length of the apprenticeship contract; read more about whether your visa is suitable here- Apprenticeship Visa Requirements
• You must be able to access public funds and not already be in full-time education.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.