NHS Admin Apprenticeship: Front Desk & Clerical

Manchester University Hospitals NHS Foundation Trust; Trafford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Manchester University Hospitals NHS Foundation Trust offers apprenticeship roles across reception, ward clerks and administrators. Training begins Day 1 with a line manager and Teams intro, followed by in-house sessions on the Oxford Road Campus. Monthly face-to-face sessions run for eight more months.

Duties include welcoming patients, managing appointments, handling enquiries, maintaining records, providing admin support and general office tasks to keep the service running smoothly.

Qualifications

• Clear communication and customer service abilities.
• Proficiency with IT and data handling.
• Attention to detail in record keeping.

Responsibilities

• Welcoming and assisting patients at reception and handling inquiries.
• Managing appointments and clinic schedules to ensure smooth flow.
• Maintaining patient records in line with NHS policies.

Skills

Communication skills

IT skills

Attention to detail

Team working

Initiative

Patience

Education

Customer service practitioner (level 2)

Job description

Manchester University Hospitals NHS Foundation Trust offers apprenticeship roles across reception, ward clerks and administrators. Training begins Day 1 with a line manager and Teams intro, followed by in-house sessions on the Oxford Road Campus. Monthly face-to-face sessions run for eight more months.

Duties include welcoming patients, managing appointments, handling enquiries, maintaining records, providing admin support and general office tasks to keep the service running smoothly.