Paediatric Ward Front Desk & Admin Clerk

Royal Devon; Exeter; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Royal Devon Welcome Clerk role in Paediatric Department (Wonford site) seeks an experienced secretary or administrator to provide comprehensive admin support to patients and clinicians. You will join a multidisciplinary team, manage a caseload, and ensure confidential handling of information with empathy and professionalism.

The post involves front-desk duties, appointment bookings and coordinating communications with patients, relatives and staff, within a busy NHS environment.

Qualifications

• Experience as a secretary or administrator
• Articulate with excellent communication and interpersonal skills
• Ability to prioritise competing workstreams and manage multiple tasks
• Strong organisational skills and IT proficiency

Responsibilities

• Deliver an efficient administrative and clerical service to the Ward Team
• Undertake general clerical duties
• Maintain effective communication with patients, relatives and staff to ensure smooth running of a clinical area
• Ensure information is secure and confidentiality is maintained at all times
• Provide excellent customer care, including handling distressed or anxious patients with tact and empathy
• Maintain the professional image of the Trust at all times
• Working Pattern: 4 days per week 7.30-3.30, with a varying day off each week

Job description

Royal Devon Welcome Clerk role in Paediatric Department (Wonford site) seeks an experienced secretary or administrator to provide comprehensive admin support to patients and clinicians. You will join a multidisciplinary team, manage a caseload, and ensure confidential handling of information with empathy and professionalism.

The post involves front-desk duties, appointment bookings and coordinating communications with patients, relatives and staff, within a busy NHS environment.