Paediatric Clinic Admin & Front Desk Coordinator

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Paediatric Administrator / Receptionist to provide courteous front-line reception and administrative support within the paediatric out-patient setting. You will manage bookings, use the EPR system for check-in/out and coordinate follow-ups to ensure seamless patient care.

The role is non-clinical and will work as part of the wider multidisciplinary team to deliver high-quality patient services.

Responsibilities

• Provide front of house reception service for patients and relatives, welcoming visitors and directing as appropriate.
• Use Hospital based EPR System to check in/out and schedule follow-up appointments.
• Respond to emails, answer the telephone, take messages, and refer queries as appropriate.
• Arrange blood tests via Swift queue systems for patients and MDT.
• Register patients for Jaundice, Tongue Tie, and Trauma clinics.
• Provide confidential, high-standard administrative support to Clinic 1.
• Ensure all documentation for current episode of care is accurately filed.
• Access National Spine to retrieve NHS numbers and enter onto systems.
• Record patient attendances accurately on EPR or relevant system.
• Sort incoming/outgoing post and distribute as necessary.
• Provide cross-cover during absence of ward administrators.

Job description

Royal Free London NHS Foundation Trust is seeking a Paediatric Administrator / Receptionist to provide courteous front-line reception and administrative support within the paediatric out-patient setting. You will manage bookings, use the EPR system for check-in/out and coordinate follow-ups to ensure seamless patient care.

The role is non-clinical and will work as part of the wider multidisciplinary team to deliver high-quality patient services.