Padel Club Supervisor: Team Lead & Guest Experience

clubrugby; Plymouth; On-site; Confidential; Full time

Job summary

City Padel Plymouth is seeking a Club Supervisor to lead the club day-to-day, delivering a warm, professional welcome and a smooth, well-run operation.

You’ll own customer experience, bookings, café, and retail, supervise staff, and promote teamwork in a fast-paced environment. Padel experience is helpful but not essential; salary up to £28.5k per annum depending on experience; closing date 3 September.

Qualifications

• Hands-on leadership role at the heart of the club.
• Experience in customer service preferred.
• Padel experience would be preferred but not essential.

Responsibilities

• Build and maintain excellent relationships with current and prospective players.
• Welcome all players in a friendly, professional manner.
• Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services.
• Relay relevant information and feedback to the Directors.
• Ensure compliance with health, safety, and hygiene regulations at all times.
• Oversee opening and closing procedures.
• Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas).
• Train, supervise, and support Club Assistants, ensuring role expectations are clear and up to date.
• Promote teamwork and motivate staff, proactively suggesting ideas to improve the club experience.
• Organise weekly staff rotas for reception and café operations.
• Manage facility scheduling, court bookings, matches, and rentals.
• Actively promote spare spaces on courses and courts via WhatsApp and Instagram.
• Release courts back to the public when appropriate.
• Ensure booking systems are accurate and up to date.
• Maintain a clean, organised, and well-stocked café and retail area.
• Prepare and monitor toasties and baked goods.
• Ensure the coffee machine is serviced and maintained.
• Keep pricing and offerings updated and communicated clearly.

Job description

City Padel Plymouth is seeking a Club Supervisor to lead the club day-to-day, delivering a warm, professional welcome and a smooth, well-run operation.

You’ll own customer experience, bookings, café, and retail, supervise staff, and promote teamwork in a fast-paced environment. Padel experience is helpful but not essential; salary up to £28.5k per annum depending on experience; closing date 3 September.