Assistant Club Manager: Hospitality & Padel Leader

Pure Padel; Coulsdon; Presencial; GBP 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted padel

Discount on food and beverage

Career progression

Descripción de la vacante

Pure Padel Clubs Ltd is recruiting an Assistant Club Manager to lead guest experiences and front-of-house operations across our busy padel clubs. You will drive hospitality standards, upsell ancillary revenue, and support events, academy activities and member engagement.

Reporting to the Club Manager, you will develop leadership skills, manage a small team including a Supervisor, and run the club in the manager's absence, progressing toward a Club Manager role as the business grows in the UK.

Formación

• Minimum 2 years' experience in hospitality, customer service or front of house.
• Minimum 1 year's experience in a sales environment.
• Passionate about delivering exceptional experiences and creating welcoming social spaces.
• Strong interpersonal and communication skills, a natural rapport builder.
• Confident upseller with a commercial mindset and drive to grow ancillary sales.
• Organised, proactive and comfortable multitasking in a fast paced environment.
• Experience supporting or coordinating events and social activities.
• Right to work in the United Kingdom.

Responsabilidades

• Act as the visible front of house leader, setting the standard for warm, personalised service from arrival to departure.
• Provide excellent customer service and hospitality at every touchpoint.
• Handle enquiries, bookings, feedback and complaints with professionalism, warmth and efficiency.
• Build strong relationships with regular players to grow loyalty and community feel.
• Handle customer communications via Playtomic, club email and social channels.
• Understand the dynamics of the padel community, and help shape and deliver the club's academy, tournament and socials programme.
• Help create a club culture where people feel part of the Pure Padel community, not just users of the facility.
• Support initiatives that attract, engage and retain players, and help grow memberships as part of building loyalty.
• Drive and push the team's energy, pace and standards during service, a clear step up from Supervisor.
• Line manage the Supervisor, and support the management of the Front of House team day to day.
• Motivate and support staff to deliver consistent, high quality service.
• Take visible ownership of ancillary revenue on the floor, café and shop, through upselling and a customer focused approach.
• Drive rackets, balls, accessories and food and beverage sales, keeping areas clean, well stocked, inviting and on brand.
• Manage stock, suppliers and inventory for the shop and café.
• Train the team to promote and upsell across retail, equipment, food and drink.
• Support the planning and delivery of events, tournaments, socials and Academy sessions with a strong hospitality focus.
• Handle enquiries for corporate bookings, private events and special tournaments.
• Assist in coordinating freelance coaching partners for Academy sessions, maintaining standards.
• Run the club in the Club Manager's absence, for example annual leave, keeping standards, service and safety on track.
• Take delegated ownership of specific accountabilities agreed with your Club Manager, areas where you are strong, as a structured path towards becoming a Club Manager.
• Gain exposure to cost control and revenue targets as a development area, supporting the Club Manager.
• Keep the club safe, clean and presentable, carrying out regular checks and addressing issues promptly.
• Oversee site maintenance, cleaning schedules, refuse and court care.
• Maintain compliance with health and safety regulations and company policies.
• Understand your safeguarding responsibilities, know how to raise and elevate concerns, and support safeguarding when running the club.
• Undertake additional tasks as directed by the Club Manager or senior management, and work flexibly across operating hours to meet business needs.

Conocimientos

Hospitality experience

Customer service

Front of house

Upselling

Herramientas

Playtomic

Descripción del empleo

Pure Padel Clubs Ltd is recruiting an Assistant Club Manager to lead guest experiences and front-of-house operations across our busy padel clubs. You will drive hospitality standards, upsell ancillary revenue, and support events, academy activities and member engagement.

Reporting to the Club Manager, you will develop leadership skills, manage a small team including a Supervisor, and run the club in the manager's absence, progressing toward a Club Manager role as the business grows in the UK.