Club Assistant (Weekends)- City Padel Exeter

Love Recruitment; West Alvington; On-site; GBP 12,000 - 17,000; Part time

Job summary

City Padel Taunton is seeking a proactive Club Assistant to help deliver an outstanding experience for players and guests. This hands-on role sits at the heart of the club, ensuring the venue runs smoothly, players feel welcomed, and high standards are upheld.

The role emphasizes customer service, café/reception duties, bookings, and team collaboration. Weekend shifts and flexible hours make this an ideal stepping stone into hospitality within a fast-paced, sports-focused environment.

Qualifications

• Enthusiastic, organised and people‑driven candidates.
• Barista training and café/bar/hospitality experience is desirable; full training provided.
• Willingness to work weekends; role involves reception, café, and bookings.

Responsibilities

• Deliver excellent customer experiences and welcome players.
• Assist with opening/closing and maintain cleanliness and safety standards.
• Support reception, café operations and promotional activity for spaces.
• Manage facility scheduling, court bookings, matches and rentals.
• Assist with café and retail operations and price offerings.

Skills

Customer service

Hospitality

Barista training

Team player

Communication

Job description

Club Assistant

Weekend shifts

City Padel Exeter

Competitive salary paid
Flexible hours tailored to the successful candidate

City Padel Taunton is looking for an enthusiastic, organised, and people-driven Club Assistant to help deliver an outstanding experience for our players and team.

This is a hands-on role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys being part of a team.

The Role

As Club Assistant, you’ll be one of the faces of City Padel Taunton — helping ensure the club runs smoothly day-to-day, our players feel welcomed, and the club maintains the highest standards.

Applicants with barista training and café/bar/hospitality experience would be highly desirable, although full training can be provided for the right candidate.

Key Responsibilities

Customer Experience & Communication

• Build and maintain excellent relationships with current and prospective players
• Welcome all players in a friendly, professional manner
• Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services
• Relay relevant information and feedback to the management team

Operations & Compliance

• Ensure compliance with health, safety, and hygiene regulations at all times
• Assist with opening and closing procedures
• Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas)

Team Support

• Work closely with the wider team to help deliver a positive club environment
• Support daily reception and café operations
• Contribute ideas to improve the overall member and guest experience

Bookings, Scheduling & Promotion

• Assist with facility scheduling, court bookings, matches, and rentals
• Help promote spare spaces on courses and courts via WhatsApp and Instagram
• Ensure booking systems are accurate and up to date

Café & Retail Support

Applicants with barista training and previous café/bar/hospitality experience would be preferred but are not essential.

• Maintain a clean, organised, and well-stocked café and retail area
• Prepare and monitor toasties and baked goods
• Ensure the coffee machine is maintained and kept clean
• Help keep pricing and offerings updated and communicated clearly

Role Structure

• Reports to: City Padel General Manager