PACS Support Officer

NHS; York; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join the PACS Team as a PACS Support Officer at York Teaching Hospitals NHS Foundation Trust. You will manage patient information, provide technical support, and ensure smooth running of Radiology IT systems while contributing to a friendly and dedicated team environment.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• 2 'A' levels or NVQ level 3 or equivalent qualifications required.
• Proven IT skills with knowledge of computer systems.
• Previous experience using PACS is desirable.

Responsibilities

• Provide system administration support for the PACS.
• Accurately manage and share patient data in compliance with the Data Protection Act.
• First-line support for Radiology IT Systems.

Skills

Effective communication

Problem solving

Organizational skills

Ability to learn complex systems quickly

Ability to work under pressure

Ability to prioritize work

Education

2 'A' levels or NVQ level 3

IT related courses / qualifications

Tools

PACS

Job description

Job summary

Do you want to work at the leading edge of Radiology Information Technology within a friendly and specialist team?

York Teaching Hospitals NHS Foundation Trust has an exciting opportunity for an individual to join the PACS Team as PACS Support Officer.

Working as a PACS support officer you will be primarily responsible for the sharing of confidential patient information with our partner organisations, providing first-line support for our Radiology IT Systems and dealing with enquiries in an effective and timely manner.

You will be a well organised , working in a methodical and structured way at all times, with the ability to think independently and problem solve.

Applicants must demonstrate effective communication skills, enthusiasm for the role, be well-motivated and share a commitment to team working.

The technological remit of the department continues to expand and therefore the candidate would need to be open to continued learning of new systems and processes to meet the technology needs of the diagnostic imaging services.

If you are interested in this position and would like to visit the department or arrange an informal chat to discuss the role further please contact: Tom Skidmore, Radiology IT/PACS Manager on 01904 725569 or e-mail; [e-mail].

Main duties of the job

1. Provide a general system administration support service for the Picture Archive and Communication System (PACS).

2. To accurately input and retrieve data from Radiology IT Systems within the constraints of the Data Protection Act.

3. To communicate with the multi-disciplinary team and other service users with regard to the sending and receiving of images in line with department systems of work.

4. Using the Image Exchange Portal (IEP) to support image exchange with external organisations.

5. To generate encrypted DVDs to allow image sharing with other healthcare providers, patients, teaching and medico legal purposes.

6. To import CD/DVDs from other organisations as required for clinics and on-going treatment. Ensure correct Radiology Information System entries are created for these instances.

7. Sending images to other local Trusts via Direct DICOM push and ensuring appropriate documentation is emailed and correct Radiology Information System entries are created for these instances.

8. Being the central point of contact for administration of the PACS support email account and phone number.

9. To monitor the performance of the disk burner, PACS and the image exchange portal (IEP), reporting all potential and actual faults and hazards.

10. To contribute to the development of training materials and protocol documents within the PACS support function.

About us

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

419-7215991-PACS-CSD

Job locations

York Hospital

Wigginton Road

York

YO318HE

Job description Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job description Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification Education, Qualifications and Training Essential

• 2 'A' levels or NVQ level 3 or equivalent qualifications or experience

Desirable

• IT related courses / qualifications

Experience & Knowledge Required Essential

• Proven I.T skills with knowledge of 1 or more computer systems

Desirable

• Previous experience of using PACS
• NHS experience
• Evidence of training others

Skills & Attributes Essential

• Able to communicate with staff at all levels within the organisation
• Ability to learn complex systems quickly
• Ability to work under pressure and to strict timescales
• Able to prioritise work and to work on own initiative

Person Specification Education, Qualifications and Training Essential

• 2 'A' levels or NVQ level 3 or equivalent qualifications or experience

Desirable

• IT related courses / qualifications

Experience & Knowledge Required Essential

• Proven I.T skills with knowledge of 1 or more computer systems

Desirable

• Previous experience of using PACS
• NHS experience
• Evidence of training others

Skills & Attributes Essential

• Able to communicate with staff at all levels within the organisation
• Ability to learn complex systems quickly
• Ability to work under pressure and to strict timescales
• Able to prioritise work and to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO318HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO318HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)