Registration Support Officer

Nottinghamshire; Mansfield Woodhouse; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading local authority is seeking a part-time Registration Support Officer based in Mansfield. This vital role requires exceptional customer service skills and attention to detail, involving direct interactions with the public and clerical duties. Successful candidates will participate in a supportive team environment where they will help deliver key registration services.

Qualifications

• Excellent organizational skills and attention to detail required.
• Competent in the use of a range of IT systems necessary.
• Sensitivity and courteousness in customer interactions essential.

Responsibilities

• Provides clerical and administrative support and customer service.
• Handles appointments, payments, and record maintenance.
• Trained to register and conduct marriages and civil partnerships as needed.

Skills

Organizational skills

Customer service

Attention to detail

IT competency

Job description

1 week ago Be among the first 25 applicants

Work Base

Mansfield Registration Office, Mansfield, NG19 7DN

Salary

£24,790 - £25,584 per annum (pro rata)

Type of vacancy

Permanent

Work pattern

Part Time

Hours per week

15

Work Base

Mansfield Registration Office, Mansfield, NG19 7DN

Working Arrangements

Office Based

Job Description / Person Specification

Registration Support Officer JDPS.pdf – 118KB Opens in a new window

Competency Framework

Tier 7a

Number of posts

2

Interview date

Week commencing 30 June 2025

Closing Date

22 June 2025 23:55

The Registration and Celebratory Service aims to deliver the best possible service to those officially registering life’s most significant events; births, deaths, marriages, civil partnerships or gaining citizenship. We are also responsible for maintaining those records securely in perpetuity and, upon request, issuing certified copies of records for official and legal purposes.

This role is the first point of contact for the majority of customers and provides vital clerical and administrative support to the team, ensuring the smooth running of the office. Day to day tasks include: making appointments; taking payments; helping customers on a wide range of issues face to face, by telephone or in writing, providing exceptional customer service at all times; making ceremony bookings; production of copy certificates; maintenance of paper and electronic records, spreadsheets, databases and office systems; dealing with finance and procurement issues. There is also the requirement to be trained to register and conduct marriages and civil partnerships in the office, as and when required.

We are looking for someone with enthusiasm and drive, sensitivity and courteousness, to help us achieve our high ambitions for service delivery to all of our customers. You will need excellent organisational skills, the highest levels of accuracy and attention to detail, a strong customer focus, as well as a flexible approach to working in this busy team environment. You will need to be competent in the use of a range of IT systems. Adherence to legislation, strict rules of confidentiality and working within the Data Protection Act are also key requirements. The training given and experience gained will give a good basic knowledge of registration matters, which may afford the opportunity to apply for other registration roles in the future.

For further information please contact Mirek Rus on 0115 8041911 or Kathleen Wharmby on 0115 8040329

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Government Administration

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