P&O Senior Consultant

Nationwide Group; Swindon; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Annual performance-related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub – health and wellness

Volunteering days

Job summary

Nationwide is seeking a data-driven analyst to join the NAOM Centre of Excellence. You will partner with operational leaders to turn complex data into actionable insights, driving improvements across the business for better member outcomes.

This role offers hybrid working across UK sites, with at least two days per week in Swindon or Bournemouth, and opportunities to influence decisions and enhance performance.

Qualifications

• Proven experience analysing complex performance data and translating findings into clear, actionable recommendations that support business decision-making
• Working knowledge of workforce management tool Active Ops (AOM)
• Strong experience using performance management, operational management or resource planning tools to identify opportunities and drive measurable improvements
• Experience creating and using reports, dashboards and data visualisations
• Demonstrable ability to build effective relationships with senior stakeholders, influencing decisions through insight, challenge and evidence-based recommendations
• Proven track record of delivering continuous improvement initiatives that have enhanced operational performance, efficiency or customer outcomes

Responsibilities

• Partner with operational leaders to help them understand performance and make data-led decisions that improve outcomes for members
• Lead conversations with stakeholders, providing support, challenge and recommendations that help teams deliver their goals
• Influence decisions, drive improvements and see the impact of your work across the business

Skills

Data analysis

Stakeholder influence

Performance tools

Dashboards & reporting

Operational insight

Tools

Active Ops (AOM)

Job description

The Nationwide Active Operations Management (NAOM) Centre of Excellence is part of Mortgage Planning & Performance and is at the heart of helping Nationwide deliver excellent service to our members. We provide data-driven insight, challenge and operational expertise that helps business areas make better decisions, improve efficiency and continuously enhance performance. Working with leaders across the organisation, we ensure resources are aligned to customer demand and identify opportunities to improve how we work. The insight we generate helps colleagues deliver quicker, more effective and more consistent support to members, resulting in better customer outcomes and experiences

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

In this role, you'll partner with operational leaders to help them understand performance and make data-led decisions that improve outcomes for members. You'll spend time analysing information, identifying opportunities for improvement and turning complex data into simple, actionable insight. You'll lead conversations with stakeholders, providing support, challenge and recommendations that help teams deliver their goals. No two days are the same, and you'll have the opportunity to influence decisions, drive improvements and see the impact of your work across the business.

About you

The minimum requirements for this role are:

• Proven experience analysing complex performance data and translating findings into clear, actionable recommendations that support business decision-making
• Working knowledge of workforce management tool Active Ops (AOM)
• Strong experience using performance management, operational management or resource planning tools to identify opportunities and drive measurable improvements
• Experience creating and using reports, dashboards and data visualisations
• Demonstrable ability to build effective relationships with senior stakeholders, influencing decisions through insight, challenge and evidence-based recommendations
• Proven track record of delivering continuous improvement initiatives that have enhanced operational performance, efficiency or customer outcomes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Job Info

• Job Identification 5935
• Apply Before 11/02/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB