Lead Product Manager

Nationwide; Northampton; Hybride; GBP 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private medical insurance

Pension scheme

Annual performance-related bonus

Training and development

Salary sacrifice options

Life assurance

Wellhub health and wellness

Résumé du poste

Nationwide is seeking a leader for its Intermediaries & Partnerships team to own and drive the performance of mortgage partnerships within the broader intermediary strategy. The role involves managing supplier governance, collaborating with cross-functional teams, and delivering on contractual commitments across multiple partners.

You'll lead, develop and coach teams, ensuring outcomes align with regulatory and customer-focused goals as part of a hybrid work model with UK-wide office presence.

Qualifications

• Deep understanding of Supplier Relationship Management (SRM) principles and frameworks.
• Knowledge of the UK mortgage market and the intermediary distribution landscape.
• Strong understanding of risk management, governance and control environments, with experience of identifying, assessing and mitigating operational, contractual and supplier risks.
• Comfortable leading through ambiguity, making informed decisions and providing clear direction to teams and stakeholders.
• Demonstrable people leadership experience with a proven ability to develop, coach and motivate high-performing teams.
• Experience managing third-party suppliers and complex contractual relationships including supplier selection and tender processes.

Responsabilités

• Lead a team of product professionals covering mortgage partnerships and drive accountability and customer focus.
• Oversee supplier governance and relationship management across multiple suppliers.
• Collaborate with Procurement, Legal, Risk and Compliance to support tenders, contracts and commercial negotiations.
• Provide governance, insights and recommendations to senior stakeholders on performance, risks and opportunities.
• Coordinate activities across stakeholders to implement mortgage-related initiatives in a fast-paced environment.

Connaissances

SRM principles

UK mortgage market

Risk management

Leadership under ambiguity

People leadership

Supplier management

Description du poste

This is a great opportunity for an individual who wants to develop their career in Intermediaries & Partnerships. As a leader within our Mortgage Partnerships team, you'll play a key role in shaping the future of our strategic mortgage partnerships, owning and driving the performance of these relationships while ensuring they support Nationwide's broader mortgage and intermediary strategy.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you'll get

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level.

That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

What you'll be doing

You'll be responsible for leading a team of product professionals covering mortgage partnerships, fostering a culture of accountability, collaboration and customer focus, while driving positive commercial, operational and customer outcomes through our external partnerships. You'll lead the teams responsible for managing external mortgage partnerships, ensuring suppliers perform in line with contractual commitments, Nationwide's Supplier Relationship Management (SRM) Framework and expected customer outcomes. As a people leader, you'll be accountable for team priorities, workload management and resource allocation, ensuring the successful delivery of strategic, operational and regulatory objectives.

A key part of the role will involve overseeing supplier governance and relationship management. You'll ensure multiple suppliers are managed in accordance with Nationwide's SRM Framework and that contractual obligations are understood, monitored and fulfilled by all parties. Working closely with Procurement, Legal, Risk and Compliance teams, you'll support tender exercises and commercial negotiations, including the development of new contracts, amendments and extensions. You'll also ensure appropriate controls are in place to identify, manage and mitigate contractual, operational and conduct risks, proactively driving issues and opportunities through to resolution.

You'll provide clear governance, insights and recommendations to senior stakeholders, presenting supplier performance, risks, opportunities and strategic initiatives both internally and externally. Working closely with the wider Intermediaries & Partnerships team, you'll ensure supplier relationships, propositions and strategic initiatives remain aligned to business objectives, regulatory requirements and member outcomes. In addition, you'll lead and support the delivery of mortgage-related initiatives in a fast-paced environment, coordinating activity across multiple stakeholders and ensuring successful implementation through effective delegation, collaboration and leadership.

About you

The minimum requirements for the role are:

• Deep understanding and practical application of Supplier Relationship Management (SRM) principles and frameworks
• Knowledge of the UK mortgage market and the intermediary distribution landscape
• Strong understanding of risk management, governance and control environments, with experience of identifying, assessing and mitigating operational, contractual and supplier risks
• Comfortable leading through ambiguity, making informed decisions and providing clear direction to teams and stakeholders
• Demonstrable people leadership experience with a proven ability to develop, coach and motivate high-performing teams as well as being able to challenge constructively at senior levels internally and externally
• Experience managing third-party suppliers and complex contractual relationships including supplier selection and tender processes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5584
• Apply Before 10/23/2026, 11:55 PM
• Locations Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB