Owner Services Billing Specialist

Flexjet Europe; Farnborough; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Owner Services Billing Specialist to ensure timely billing and support various departments. This role involves managing billing queries, executing billing cycles, and providing exceptional service to high net-worth clients. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and demonstrate excellent communication abilities. Join a dynamic team and contribute to a seamless owner experience while collaborating with various departments to resolve customer concerns. This is a fantastic opportunity for those looking to make a significant impact in a prestigious corporate setting.

Qualifications

• Experience in a collections/billing position in a high-value corporate environment.
• Proven experience in high-end customer service.

Responsibilities

• Provide world-class service to high net-worth clientele.
• Handle accounts receivable queries and communicate with owners.

Skills

Customer Service

Organizational Skills

Problem-Solving

Attention to Detail

Communication Skills

Education

Bachelor's or Associate degree in a related field

Tools

Microsoft Office Suite

Oracle Suite

Stripe

Job description

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Owner Services Billing Specialist will work closely with several departments to ensure timely billing for our aircraft owners, as well as monitoring incoming payments for Flexjet owner invoices. They will manage billing queries from owners and ensure they are addressed in a timely and accurate manner. The role will support many other departments in the organization including Owner Services, Accounting, and Sales/Contracts, as needed, to resolve customer concerns.

DUTIES & RESPONSIBILITIES

• Provide world-class service during every interaction with our high net-worth clientele.
• Execute daily/weekly/monthly billing cycle activities including invoice processing, utilization reports, revisions, and quality assurance checks to ensure compliance with owners’ contracted agreements.
• Handle accounts receivable queries and communicate with owners regarding their account balances and discrepancies, including collection of past due balances for Flexjet.
• Manage utilization inquiries related to owner’s contract stipulations.
• Partner with the Owner Services Managers to resolve owner issues.
• Serve as a liaison with our Contracting, Sales, and Redemptions teams to complete the end-to-end owner experience.
• Follow all internal controls and processes while assisting in month-end and other periodic close reconciliations.
• Review monthly reports, collections, and variance reports, collaborating with Finance to take necessary corrective actions.
• Perform other related duties and responsibilities as assigned by the Manager.

EDUCATION & EXPERIENCE

• Bachelor's or Associate degree in a related field; previous experience in a collections/billing position, preferably in a high-value corporate environment; or a combination of education and experience.
• Proven experience in a high-end customer service environment.
• High proficiency with Microsoft Office Suite applications (Excel, Outlook, etc.).
• Working proficiency with Oracle suite is preferred.
• Working proficiency with Stripe credit card facility would be beneficial.
• Knowledge of the use and operation of standard office equipment.

REQUIRED SKILLS & QUALIFICATIONS

• Must possess the legal ability to work in the United Kingdom.
• Ability to work well in a fast-paced environment and adapt to changing business needs.
• Strong organizational skills with keen attention to detail, capable of working independently or within a team.
• Excellent oral and written communication and problem-solving skills. Strong influencing skills are a plus.
• Personable with a high level of professionalism, able to interact with all levels of leadership.
• Ability to interpret contract information as it pertains to specific customers and demonstrate knowledge of Flexjet’s and PrivateFly’s products and programs.
• Ability to respond calmly and handle customer demands in a fast-paced environment.

SCHEDULE

• Willingness to work flexibly during periods of higher workload.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk or hear, with considerable time spent sitting and typing/keyboard using a computer and office equipment.
• May include walking, carrying, reaching, standing, and stooping.
• Occasional lifting/lowering, pushing, or pulling up to 30 pounds.
• Must be able to visually and aurally assess conditions.