General Maintenance Team Member

Unity Holidays; Crowle; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

25% off Food & Drink

Holiday discounts across Unity Holidays parks

Free use of leisure facilities

Job summary

SL - Maintenance is seeking a Maintenance Team Member in Crowle, UK, dedicated to ensuring exceptional experiences for holiday home owners. This hands-on role involves repairs, maintenance tasks, and preparing holiday homes while adhering to high standards of safety and quality.

The ideal candidate will possess strong practical maintenance skills and a full UK driving license. A commitment to excellent service and teamwork is essential as you will often interact with holiday home owners.

The position offers opportunities for career progression and a supportive team environment.

Qualifications

• Good practical maintenance and repair skills.
• Ability to work safely and follow procedures.
• Experience within caravan aftersales, maintenance or property repairs.

Responsibilities

• Carry out aftersales repairs, maintenance tasks and snagging works on holiday homes.
• Respond to owner-reported issues and aftersales requests in a professional manner.
• Maintain accurate records of completed works.

Skills

Practical maintenance and repair skills

Strong problem-solving ability

Good communication and customer service skills

Ability to work independently

Organised and reliable

Education

Full UK Driving Licence

Job description

Overview

Are you ready to be part of something truly special?

Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our holiday park and accommodation operations.

At Unity Holidays, we are committed to recruiting individuals who are passionate about delivering exceptional experiences and who thrive when working as part of an effective and collaborative team.

Our Holiday Home Aftersales Team plays a vital role in ensuring our Owners receive an exceptional experience long after the sale has been completed. We are looking for a practical, skilled and customer-focused Maintenance Team Member to support the repair, maintenance and presentation of holiday homes and lodges across Seven Lakes.

This is a varied and hands-on role where no two days are the same. One day you could be completing snagging works and owner repairs, the next you could be preparing a holiday home for handover, carrying out maintenance tasks or supporting warranty inspections.

We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through.

We know without doubt that an industry-leading experience starts with our team. We set high standards of excellence and will champion your Growth through training, confidence and learning — and we'll always celebrate a job well done.

About You

• You'll be a practical and hands-on individual with strong maintenance and repair skills.
• You'll take pride in completing work to a high standard and delivering excellent service to our Holiday Home Owners.
• You'll enjoy problem-solving and finding effective solutions to maintenance issues.
• You'll be confident working independently while also supporting a wider team.
• You'll be organised, reliable and able to manage your workload effectively.
• You'll understand the importance of health and safety and always work safely and responsibly.
• You'll be comfortable working both inside and outside in varying weather conditions.
• You'll be flexible and willing to support different operational priorities throughout the season.

As this role regularly involves interaction with Holiday Home Owners, you'll also be professional, approachable and committed to providing an outstanding owner experience.

Essential Requirements

• Good practical maintenance and repair skills
• Full UK Driving Licence
• Strong problem-solving ability
• Ability to work safely and follow procedures
• Good communication and customer service skills
• Ability to work independently and as part of a team
• Positive, proactive and reliable approach to work

Desirable Requirements

• Experience within caravan aftersales, maintenance or property repairs
• Trade skills such as plumbing, joinery, painting or basic electrical work
• Understanding of holiday home construction and systems
• Knowledge of health and safety procedures
• Experience working within holiday parks, leisure or hospitality environments

Key Responsibilities

• Carry out aftersales repairs, maintenance tasks and snagging works on holiday homes and lodges
• Respond to owner-reported issues and aftersales requests in a professional and timely manner
• Complete allocated jobs efficiently and to a high standard
• Undertake general maintenance duties including basic plumbing, joinery, painting, repairs and adjustments
• Assist with warranty works, inspections and holiday home handovers
• Support the preparation and presentation of holiday homes prior to owner arrivals
• Ensure all work is completed safely and in accordance with company standards
• Maintain accurate records of completed works and report outstanding issues where required
• Escalate specialist or complex repairs when appropriate
• Use company vehicles, tools and equipment safely and responsibly
• Carry out routine checks on tools, equipment and vehicles and report defects promptly
• Maintain clean, safe and organised working areas
• Deliver a professional and helpful service when interacting with Owners, Guests and Team Members
• Support wider resort operations and assist colleagues during busy periods
• Follow all company policies, procedures, health & safety requirements and COSHH guidance at all times

What We Offer

• A supportive team environment in a beautiful resort location
• 25% off Food & Drink for you, your friends & family and 50% when on shift
• Team recognition schemes including our monthly and annual "Unity Champion" awards
• Holiday discounts across all Unity Holidays parks
• Free use of leisure facilities such as our pools & gym
• Employee Assistance Programme providing support on financial, health & legal matters
• Opportunities for career progression within a fresh and growing company
• Training and development opportunities delivered by both internal and external trainers
• Stream financial wellbeing platform, including access to UK-wide discounts and earned wage access

About Unity Holidays

Unity Holidays is committed to creating unforgettable experiences for our Owners and Guests, driven by a passionate team who work together to deliver excellence every day.

Compensation: To be discussed