Overseas Officer

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 26,000 - 38,000; Full time

Job summary

The Royal United Hospitals Bath NHS Foundation Trust is seeking an Overseas Officer to support the end-to-end pathway for overseas visitors. This internal role focuses on processing overseas enquiries, determining eligibility for NHS treatment, and calculating charges in line with national guidance and Trust policy.

You will work with frontline clinical and administrative teams to identify eligible patients, liaise with Finance to apply charges, and ensure a professional, confidential service

Qualifications

• National overseas visitors training required.
• Experience of working with invoicing.
• Experience of working with patients and staff to provide a high quality customer experience.
• Desirable: Previous experience in Overseas Visitor administration.
• Desirable: Quality Improvement training.

Responsibilities

• Identify overseas visitors and establish eligibility for NHS treatment.
• Gather information to determine charges in line with national guidance and Trust policy.
• Liaise with medical and nursing colleagues when patient is chargeable or rechargeable.
• Accurately calculate the cost of treatment and work with Finance to apply charges.
• Process payments (card, cheque, other monies) and issue receipts as required.
• Maintain accurate records and provide a discreet, professional and supportive service.

Skills

National overseas visitors training

Invoicing

Customer service

Education

Quality Improvement training

Job description

Job Overview

This role is internal only for employees of the BSW group only. The overseas officer will be responsible for ensuring that the administrative processes to support delivery of the end-to-end pathway for Overseas Visitors is followed across the Royal United Hospitals Bath.

The role will require active improvement of processes alongside service delivery. As an indication, around 2/3 of the role will be delivering the overseas processes and ensuring statutory duties are met and 1/3 of the role will be working with colleagues to embed service improvements.

As Part Of This Role, You Will

• Work closely with frontline clinical and administrative teams to identify patients who may be overseas visitors and establish their eligibility for NHS treatment.
• Speak with patients sensitively and professionally, either face-to-face or by telephone, gathering the information required to determine whether charges apply in line with national guidance and Trust policy.
• Liaise with medical and nursing colleagues to ensure they are appropriately informed when a patient has been identified as chargeable or rechargeable.
• Accurately calculate the cost of treatment provided to overseas patients, working closely with the Finance team to ensure the correct charges are applied.
• Process payments on behalf of the Finance team, including card payments, cheques and other monies, issuing receipts where required.
• Maintain accurate records and provide a professional, discreet and supportive service when dealing with potentially sensitive financial and eligibility enquiries.

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please refer to the job description for more details.

Person specification

Essential

Essential criteria

• National overseas visitors training
• Experience of working with invoicing
• Experience of working with patients and staff to provide a high quality customer experience

Desirable

• Previous experience working in an Overseas Visitor administration role

Desirable

Essential criteria

• Quality Improvement training

Desirable criteria

• Experience of making improvements in an area of work

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Documents to download

• Overseas Officer (PDF, 320.7KB)
• Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Fi Abbey Job title Head of Strategic Transformation Email address [e-mail] Telephone number 07429947261