Specialty Coordinator - Neurology/Stroke/Rehab

University Hospitals Sussex Nhs Foundation Trust; Chichester; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals Sussex NHS Foundation Trust is seeking an experienced Specialty Co-ordinator to support the Neurology Team at St Richard's Hospital and possibly WGH on a two-year fixed-term full-time contract.

The role focuses on providing a full administrative service, acting as the first point of contact for clinical teams and patients, and ensuring outpatient activity is coordinated in line with RTT targets.

Qualifications

• GCSEs C or above in English and Maths and/or equivalent level of knowledge & experience.
• RSA Stage III Typing or equivalent
• Level 3/4 vocational qualification or equivalent
• Essential skills outlined in person spec
• Ability to build and maintain effective team relationships, Flexibility and adaptability, Ability to handle challenging situations with tact and empathy
• Specific requirements outlined in person spec

Responsibilities

• Be versatile and adaptable to the demands of the Neurology team and work without supervision.
• Assist the Neurology Consultants with administration and clerical duties relating to the day to day running of the department, including dealing with complex queries, recording of data, delivering training to new members of staff.
• Manage and prioritise own workload and to be able to work independently.
• Type complex documents.
• Provide advice and assistance to patients, dealing with them in a sensitive, diplomatic and confidential manner.
• Monitor clinic slot utilisation and pathway validation in line with RTT standards.
• Maintain up to date knowledge and working practices of the patient access policy.
• Act as a point of contact for clinical staff and patient enquiries to the department.
• Use the patient administration system and patient management system and all appropriate aspects of Microsoft Office for updating and extracting patient information on a daily basis.

Skills

Organisational skills

Communication

Team relationships

Education

GCSE English/Maths

RSA Typing (Stage III)

Level 3/4 vocational qualification

Tools

Careflow

Mediviewer

G2 dictation

Job description

Job overview

We are looking for an experienced Specialty Co Ordinator to join our Neurology Team at St Richard's Hospital on a 2 year fixed term full time contract.

Previous Applicants need not Apply

If you are a highly effective coordinator with excellent organisational skills, this is an exciting opportunity to join the Neurology Team in SRH or WGH as a Speciality Co-ordinator supporting the clinical team.

We are seeking a highly motivated and organised individual to join the team on a full time.

Previous secretarial/administration experience is essential and knowledge of medical terminology is desirable. The role is varied with close working with the clinical team and regular telephone contact with patients.

Main duties of the job

To manage a full administrative service for the Consultants and clinical staff and provide an efficient and effective secretarial service. To act as first point of contact for our clinical teams and patients. To monitor the utilisation of clinic slots, taking an overview of the co-ordination of outpatient activity. To answer queries and communicate appointment related information to patients and/or carers. To support the administrative pathway ensuring patients are seen within the mandatory waiting time targets.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

This vacancy is advertised as a time-limited opportunity is expected to be undertaken on a secondment basis. Before applying, employees must discuss the opportunity with their current line manager to confirm whether they may be released from their substantive role if successful. Release to undertake a secondment is not an automatic entitlement and must be agreed by all relevant parties: the employee, their current line manager, and the recruiting line manager.

Detailed job description and main responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

Communication

Service Delivery and Improvement

• Required to be versatile and adaptable to the demands of the Neurology team. Work without supervision and take the initiative as and when required.
• To assist the Neurology Consultants with administration and clerical duties relating to the day to day running of the department, including dealing with complex queries, recording of data, delivering training to new members of staff.
• Manage and prioritise own workload and to be able to work independently.
• Type complex documents.
• Provide advice and assistance to patients, dealing with them in a sensitive, diplomatic and confidential manner.
• Monitor clinic slot utilisation and pathway validation in line with RTT standards.
• Maintain up to date knowledge and working practices of the patient access policy.

Patient Care Delivery

• To act as a point of contact for clinical staff and patient enquiries to the department.
• Use the patient administration system and patient management system and all appropriate aspects of Microsoft Office for updating and extracting patient information on a daily basis.

-- Please see Job Description & Person Specs for further info --

Person specification

Essential and Desirable

Essential criteria

• GCSE’s C or above in English and Maths and/or equivalent level of knowledge & experience.
• RSA Stage III Typing or equivalent
• Level 3/4 vocational qualification or equivalent
• Essential skills outlined in person spec
• Ability to build and maintain effective team relationships, Flexibility and adaptability, Ability to handle challenging situations with tact and empathy
• Specific requirements outlined in person spec

Desirable criteria

• Medical Secretarial qualification
• Previous NHS experience (acute or primary care)
• Previous NHS work experience in an acute or primary care setting
• Experience with Careflow, Mediviewer, and G2 dictation
• Validation knowledge/experience
• Experience working within a team environment
• Experience working with IT systems & Maintains an organised work environment

Equality, Diversity, and Inclusion

Essential criteria

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having championed diversity in previous roles (as appropriate to role).

Important information for applicants:

A Note on AI Use in Applications

UHSussex values authenticity and encourages applicants to ensure that all application materials accurately reflect their own skills, experience, knowledge and motivations. Candidates may use AI and digital tools to support the preparation of applications, for example to assist with spelling, grammar, structure or accessibility needs. However, applicants remain responsible for the content submitted and should ensure that it genuinely represents their own abilities and experience. Where there are reasonable concerns that an application does not authentically reflect the applicant's own knowledge, skills, experience or suitability for the role, the Trust reserves the right to explore this further and, where authenticity cannot be satisfactorily demonstrated, to reject the application.

Bank Workers:

Bank workers are welcome to apply for any of our vacancies but please note if you are successful at interview there will be a delay in confirming a start date due to the Trust's current financial controls.

Closing Adverts Early:

In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working:

If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks:

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa:

Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications