Elective Admissions Team Leader

Royal United Hospitals Bath NHS Foundation Trust

Bath

On-site

GBP 32,000 - 45,000

Full time

3 hours ago

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Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking an Elective Admissions Booking Team Lead to provide full management support for the elective admissions process. You will oversee Booking Co-ordinators, manage admin support, and lead staff development while liaising with clinicians and managers to meet patient access targets.

You will also be involved in recruitment, training of new staff, and monitoring performance.

Qualifications

Educated to GCSE/O Level or equivalent work experience.
3+ years recent experience in a customer/patient focused environment within a healthcare setting.
Significant experience of waiting list management and booking.
Experience of dealing with patient appointments over the telephone.
Understanding and maintaining patient confidentiality.
Experience of working in a fast paced changeable environment.
Ability to work on own initiative, analyse information and make decisions.
Experience of staff orientation and on-going team development.

Responsibilities

Be responsible for the operational management of a given team of Booking Co-ordinators.
Coordinate and monitor requests for annual/study leave and manage sickness absences; maintain leave records.
Cross cover between Elective Admissions Team Leaders as needed.
Involve in recruitment (short-listing, interviewing, selection).
Participate in initiation and training of new staff.
Identify performance management issues and address them.
Undertake staff appraisals with Elective Admissions Manager.
Attend meetings with Elective Admissions staff and cascade information to team.

Skills

Customer service

Communication

Staff management

Analytical thinking

Planning & organisation

Attention to detail

Education

GCSE/O level or equivalent

First line management course

Tools

Microsoft Office

Millennium

Surginet

Job description

Job Overview

In this role you will be making a difference by providing full, comprehensive support to the management of elective patient admissions, including the management of all clerical staff within the service across a given number of specialities.

You will be liaising with clinicians and managers to ensure patient access targets are adhered to in accordance with Trust Policy and National Guidance.

You'll be working independently within the team whilst providing line management support to the Senior/Booking Coordinators and Booking Assistants.

There will be the opportunity to develop and implement improvements in the processes within Elective Admissions. You will be monitoring progress of team members and ensuring that booking processes are adhered to.

Main duties of the job

Be responsible for the operational management of a given team of Booking Co-ordinators
To ensure an appropriate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual/study leave and managing sickness absences. This will include maintaining accurate leave records for each staff member.
To ensure that an adequate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual / study leave and management sickness absence. This may include cross cover between the Elective Admissions Team Leaders.
Be involved in the recruitment of new staff (short-listing, interviewing and selection of candidate)
Be involved in the initiation and subsequent training of newly appointed staff.
Identify any performance management issues i.e. conduct, poor performance etc.
Undertake staff appraisals in conjunction with the Elective Admissions Manager to identify development and training needs.
Attend regular meetings with other Elective Admissions staff and ensure that information is cascaded to Senior/Booking Co-ordinators as required.

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications & Training

Essential criteria

Educated to GCSE/O Level or equivalent work experience

Desirable criteria

Experience of further development / first line management course

Knowledge & Experience

Essential criteria

A minimum of 3 years recent experience working in a customer/patient focused environment within a healthcare setting
Significant experience of waiting list management and booking.
Experience of dealing with patient appointments over the telephone
Understanding and maintaining of patient confidentiality
Experience in dealing with patients and public on a day to day basis and able to communicate the appropriate messages and acknowledge their concerns
Experience of working in a fast paced changeable environment
Ability to work on own initiative, to analyse available information, to make appropriate decisions and recognise limitations of role and refer to appropriate post holders when necessary
Ability to prioritise own and others workload and deliver to tight deadlines.
Experience of imparting own knowledge (training) to others as part of staff orientation and on-going team development.

Desirable criteria

Previous experience of staff management
In-depth expert knowledge and understanding of the PTL process (Primary Targeting List) meeting all the PTL competencies.
An in-depth understanding of National Elective targets.

Specific Skills

Essential criteria

Ability to communicate sensitively at all levels with patients, relatives and all staff including clinicians, this involves using diplomacy and tact.
Computer literate – able to use Microsoft Office packages effectively.
Ability to forward plan effectively with excellent organisational skills
Able to manage staff effectively so that their performance is maximised and appraise their performance when necessary
Demonstrable ability to deliver a high standard of customer service and quality when under pressu
Ability to approach work-related problems in a structured and analytical manner and to resolve problems and implement theory into practice.

Desirable criteria

Expert Knowledge of Millennium and Surginet

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download