Overnight Luxury Butler: 5★ Hotel Concierge

Old Course Hotel; St Andrews; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

On-site car parking

Employee assistance programme

Job summary

Old Course Hotel in St Andrews is seeking a dedicated Night Butler for Hamilton Grand to ensure exceptional overnight service for owners and guests. The role involves welcoming guests, arranging luggage, valet parking, and handling late-night reservations or inquiries with discretion and warmth.

You will monitor public spaces, respond to maintenance or safety concerns, and provide extensive knowledge of the resort to assist guests.

Qualifications

• Excellent communication and interpersonal skills.
• Professional, approachable and well-presented.
• Strong attention to detail; able to respond calmly to changing priorities.
• Confident working independently during night shifts.
• Willingness to cover day shifts for holidays/sickness.

Responsibilities

• Deliver a warm, personalised and attentive service to Hamilton Grand owners and guests throughout the night.
• Welcome arriving owners and guests; assist with luggage, check-in and information about their apartment.
• Assist with departures including luggage handling and vehicle retrieval.
• Provide valet parking and assist with parking arrangements.
• Handle guest requests, messages, deliveries, and wake-up calls promptly and professionally.
• Maintain knowledge of Hamilton Grand and Old Course Hotel facilities and timings.

Skills

Communication skills

Attention to detail

Independent night work

Driving licence

Job description

Old Course Hotel in St Andrews is seeking a dedicated Night Butler for Hamilton Grand to ensure exceptional overnight service for owners and guests. The role involves welcoming guests, arranging luggage, valet parking, and handling late-night reservations or inquiries with discretion and warmth.

You will monitor public spaces, respond to maintenance or safety concerns, and provide extensive knowledge of the resort to assist guests.