Night Butler: Luxury Overnight Concierge & Valet

Kohler; St Andrews; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

Staff discounts across resort

Fitness centre access (Kohler Waters)

Employee assistance programme

Cycle2Work

Job summary

The Old Course Hotel, Golf Resort & Spa in St Andrews, part of the Kohler group, seeks a Night Butler for Hamilton Grand. You will provide warm, personalised service to owners and guests overnight, assisting with luggage, arrivals, departures and requests while keeping public areas impeccably presented.

You’ll be knowledgeable about the resort, restaurants, spa and golf facilities, and you’ll work independently through night shifts with a professional, discreet approach.

Qualifications

• Excellent communication and interpersonal skills.
• Professional, approachable and well-presented.
• Strong attention to detail and the ability to respond calmly to changing priorities.
• Confidence working independently overnight.
• Willingness to undertake practical duties to ensure guest and public areas remain clean, tidy and beautifully presented.
• A full UK driving licence due to valet parking responsibilities.

Responsibilities

• Deliver a warm, personalised and attentive service to Hamilton Grand owners and guests throughout the night.
• Welcome arriving owners and guests, assisting with luggage, check-in and providing information about their apartment and Hamilton Grand.
• Assist with departures, including luggage, account settlement where appropriate and vehicle retrieval.
• Provide valet parking for owners when requested and assist with parking arrangements.
• Handle guest requests, messages, deliveries, amenities and wake-up calls in a prompt and professional manner.
• Assist with reservations and enquiries relating to accommodation, dining, golf, transportation and spa services.
• Maintain excellent knowledge of Hamilton Grand and the wider Old Course Hotel, Golf Resort & Spa facilities, services and opening times.
• Ensure the lobby, entrance, owner areas and other public spaces remain clean, tidy and beautifully presented throughout the shift.

Skills

Communication skills

Professional demeanour

Attention to detail

Independence overnight

Flexibility for day shifts

Driving licence

Tools

Booking management system

Job description

The Old Course Hotel, Golf Resort & Spa in St Andrews, part of the Kohler group, seeks a Night Butler for Hamilton Grand. You will provide warm, personalised service to owners and guests overnight, assisting with luggage, arrivals, departures and requests while keeping public areas impeccably presented.

You’ll be knowledgeable about the resort, restaurants, spa and golf facilities, and you’ll work independently through night shifts with a professional, discreet approach.