Overnight Housekeeping Team Lead – Twilight Shift

Merlin Entertainments; Windsor; Remote; GBP 16,000 - 23,000; Full time

Benefits offered by this job

40% LEGO discount

Merlin Magic Pass

25% Merlin shops/restaurants discount

Pro rata holiday allowance

Private pension scheme

Life assurance

Employee assistance programme

Perks at Work discounts

Free staff parking

Ongoing training & development

Job summary

Merlin Entertainments at LEGOLAND Windsor Resort is seeking a Housekeeping Twilight Team Leader to guide the hotel housekeeping team during the evening shift. You will lead a small team across housekeeping, linen portering and public areas, ensuring rooms and public spaces meet high cleanliness standards for guests staying overnight.

The role involves coaching and training staff, ensuring health and safety compliance, managing stock, and driving KPI performance while delivering excellent guest

Qualifications

• Previous experience within housekeeping as a room attendant or team leader.
• Proven experience in housekeeping or cleaning role, ideally within a hotel or overnight accommodation function.
• Confident with cleaning equipment and chemicals; experience with COSHH and risk assessments.
• Ability to lead the team effectively.
• High quality attention to detail.
• Physically able to be on your feet for long periods.
• Relevant travel arrangements for shifts finishing at 1am.
• Age 18 or over due to shift times.

Responsibilities

• Lead a team of Housekeepers, Linen Porters, and Public Area Cleaners to maintain hotel cleanliness to guest expectations.
• Oversee room inspections, health and safety compliance, and stock management; drive KPI targets for housekeeping and cleanliness.
• Train, coach and support team members; handle employee relations with the People Team; ensure high standards are achieved.

Skills

Housekeeping leadership

COSHH & risk assessments

Team motivation

Attention to detail

Physical stamina

Shift flexibility

Age requirement 18+

Tools

Cleaning equipment

Cleaning chemicals

Job description

Merlin Entertainments at LEGOLAND Windsor Resort is seeking a Housekeeping Twilight Team Leader to guide the hotel housekeeping team during the evening shift. You will lead a small team across housekeeping, linen portering and public areas, ensuring rooms and public spaces meet high cleanliness standards for guests staying overnight.

The role involves coaching and training staff, ensuring health and safety compliance, managing stock, and driving KPI performance while delivering excellent guest