Overnight Guest Services Specialist — Live-In (Exeter)

Platinum Recruitment Consultancy; Exeter; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Platinum Recruitment Consultancy advertises a Night Porter position in Exeter with a 40-hour week and live-in accommodation. Immediate start available for the right candidate, responsible for overnight hotel operations, guest support, security and ensuring readiness for the day ahead.

The role covers reception and porter duties, guest enquiries, and adherence to safety procedures; hotel atmosphere and flexible coverage during the night are key aspects.

Qualifications

• Reliable and proactive with the ability to work independently during the night shift.
• Excellent communication skills.
• Strong attention to detail and a positive, can-do attitude.
• Ability to respond confidently to guest needs on night shift.
• Immediate availability with no other commitments.

Responsibilities

• Work as part of the overnight team to ensure guests receive excellent service while the hotel remains safe and ready for the day.
• Complete general reception and porter duties, including room service trays, nightly checks and newspaper deliveries.
• Respond to guest enquiries and complaints professionally and efficiently.
• Handle overnight enquiries and requests effectively.
• Follow property security and fire & safety procedures.
• Assist with some food preparation when required.
• Clean and maintain the lobby, entrances and restrooms.
• Assist with overnight laundry, including towels and robes.
• Clear function and conference rooms after evening events and set up for the following day.

Job description

Platinum Recruitment Consultancy advertises a Night Porter position in Exeter with a 40-hour week and live-in accommodation. Immediate start available for the right candidate, responsible for overnight hotel operations, guest support, security and ensuring readiness for the day ahead.

The role covers reception and porter duties, guest enquiries, and adherence to safety procedures; hotel atmosphere and flexible coverage during the night are key aspects.