Night Porter

Valor Hospitality; Exeter; On-site; GBP 15,000 - 21,000; Full time

Job summary

Valor Hospitality seeks a Night Porter for voco Zeal Exeter Science Park in Exeter. You will be the friendly face overnight, helping with luggage and travel arrangements and meeting guest requests, from amenities to light service.

Stay vigilant to keep the hotel safe through the night and use initiative to help prepare the day’s turnover. We value personalities that create memorable moments for guests.

Qualifications

• Night Porter role at a hotel requiring calm under pressure and alertness.
• Experience with guest luggage handling and assisting with travel arrangements.
• Able to meet guest requests and support night operations including service tasks.

Responsibilities

• Assist guests with luggage and travel arrangements overnight.
• Meet guest requests and support food and drink service when needed.
• Keep the hotel secure and vigilant throughout night shifts.
• Help prepare the hotel for the day ahead and start-up in the morning.

Skills

Calm under pressure

Customer service

Vigilance / alertness

Flexibility with shifts

Job description

£13.21 per hour. 40 hours per week across 5 days.

We're looking for a Night Porter to join our team — someone who's calm under pressure, always alert, and ready to keep the hotel running smoothly while the rest of the world sleeps.

The Role

You'll be the friendly face guests rely on overnight. Primarily, that means helping with luggage and travel arrangements, but the role is varied — you'll also support the wider night operation by meeting guest requests, from additional room amenities to serving food and drink.

You'll need to stay vigilant, keeping the hotel safe through the night, and flexible enough to adapt as the shift unfolds. Using your initiative, you'll also help prepare the hotel for the day ahead.

We want people who bring their own personality to the job - who go beyond what's expected and create moments guests remember long after they've checked out.

Sustainability at Our Core

Sustainability is central to who we are. Every team member is certified as "Carbon Literate," and we'll ask you to take part in Carbon Awareness training too. We expect everyone on the team to understand the impact of their actions on the environment, contribute to reducing emissions, and bring their own ideas to the table. You'll play a part in bringing our sustainability journey to life — for yourself and for our guests.

Working Hours

We're open 7 days a week, 365 days a year, so we need team members who can work flexibly across a range of shifts and days. We're generally busiest in the evenings and at weekends, but shift patterns and contracted hours can all be discussed at interview.

About the Hotel

voco Zeal Exeter Science Park sits at the entrance to Exeter Science Park, home to the South West's leading science, technology, engineering, maths and medicine businesses. This premium 4-star hotel features 142 stylish bedrooms, a restaurant and bar showcasing local produce, a mini gym, gardens and versatile meeting space. The hotel is 100% electric, with a car park offering 12 EV charging points.

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

Please note that employment is subject to proof of eligibility to work in the UK.